For a decade, we've been on a mission to fix one of commerce's fundamental challenges: trust. In a world where distance and digital interfaces separate buyers and sellers, we're building the bridge of confidence that enables global trade to flourish.
Our Purpose & Vision
We're driven by a bold vision: a world trading with confidence. Through our "Trust Gap Zero" mission, we're systematically eliminating the uncertainty between merchants and consumers, empowering businesses to scale while maintaining the confidence of their customers.
Our Impact Today
What started as an idea has grown into a global force for trust in commerce:
Trusted by the Best: As Shopify's #1 ranked review solution, we've earned over 40,000 five-star reviews from merchants who rely on us daily
Global Scale: More than 500,000 shops across 140+ countries use our platform to build trust with their customers
Massive Reach: We process over 70 million orders monthly, generating 2 million+ verified buyer reviews that help consumers make confident decisions
Organic Growth: We've achieved 50% year-over-year growth purely through word of mouth - no paid marketing or sales teams needed
Our Global Presence
From our London headquarters, we've built a diverse team of 50+ trust-building pioneers. With customer support hubs in Saigon, Casablanca, and São Paulo, we provide 24/7 service to businesses worldwide, ensuring that trust never sleeps.
Why Now Matters
After 10 years of bootstrapped, profitable growth, we're not just participating in the transformation of the customer reviews space - we're leading it. Every verified review we generate is another step toward our vision of universal trust in commerce.
The Role
People & Culture Lead
This is a newly created role working closely with our Head of Operations and Fractional CPO to identify areas of optimisation to enable the evolution of the People & Culture function at Judge.me. You will work closely with the senior leadership team to drive the talent agenda for their business areas, translating the business and People & Culture (P&C) strategy into impactful plans that drives business goals, high performance, inclusion and change.
You’ll:
Develop a deep understanding of the business, collaborating with all colleagues to develop people plans and projects that deliver growth, efficiency, engagement and inclusion.
Build out a data-driven approach to setting up processes and ways of working for efficiency. Support with the governance of employee relations, ensuring a consistent, fair and compliant approach across teams.
Own policy design with the Head of Ops and CPO, ensuring we have a progressive and inclusive approach to people policies and apply change management principles to ensure adoption and embedding.
Partner with managers and employees to provide support on employee relations, coaching managers to effectively manage their teams in line with our approach.
Leverage HR analytics and data to provide insights that inform decision-making and people strategies.
Manage the full talent management processes, including recruitment, onboarding and ongoing performance reviews.
Champion diversity, equity, belonging and inclusion ensuring we’re fair and treat everyone with respect.
Own monthly payroll preparation, working closely with our Finance team to deliver efficient and compliant payroll processing.
What do I need to bring with me?
Proven people operations and partnering experience in a progressive Tech environment.
Motivated to impact business results and connect people and business strategies.
Track record of successfully delivering projects at pace.
Data-driven mindset - able to understand, translate and connect people analytics and metrics into a narrative to inform and influence decision making, driving forward change.
Proactive problem-solver - able to cut through noise to quickly identify solutions and orchestrate resources to implement.
Customer centricity - motivated by delivering quality work to your stakeholders.
A good understanding of employee relations and employment law.
Experience of managing relationships with overseas contractors.
Intermediate to Advanced Microsoft Office skills, especially Excel and Powerpoint.
Exceptional interpersonal, communication skills and emotional intelligence, with an ability to influence, respectfully challenge, build and manage relationships, especially at the manager level.
A growth mindset, curious about emerging trends in the world of work and tech and how to translate them to a relevant context.
Benefits
Why Join Judge.me
Culture & Growth Open, diverse team focused on continuous improvement
Lead high-impact projects that shape our product
Regular knowledge sharing and learning opportunities
True work-life balance with a sustainable pace
Your Package
Permanent role with a £60k salary based on experience
30 days holiday + bank holidays
4 Weeks Working Hard and Anywhere (per year)
Private health insurance (Vitality)
Brand new Macbook/tech setup
Financial Wellbeing Hub and Sacrificed Pension w/Mintago
Flexible Working Hybrid setup: 2 office days (Tues/Thurs), 3 remote
Modern Shoreditch office near Old Street
No overtime culture
Casual dress code
Team Life
Weekly team meals
Quarterly events
Perks at Work Account
Join us in building the future of trust in commerce. Work on problems that impact millions while growing with a team that values both excellence and balance.
