Skills
Administrative Excellence: Record Management & Data Integrity | Process Mapping & Improvement | Regulatory Compliance | Scheduling & Diary Management
Stakeholder Support & Communication: Student & Staff Liaison | Cross-Departmental Collaboration | Executive-Level Support | Conflict Resolution
Technical & Systems Proficiency: Google Workspace | Microsoft Office Suite | JIRA, Zendesk | Database Management
Project & Process Support: Technical Implementation Support | Data Analysis & Reporting | Workflow Optimisation | Training & Development
About
I am an experienced customer operations and support professional with a strong background in problem solving, relationship management and process improvement. I communicate effectively across teams and with customers, and I’m confident handling complex enquiries, conflict resolution and escalations with professionalism and empathy. I enjoy working collaboratively to improve workflows and customer experience, and I can confidently manage data reporting and customer insights to support business decisions. I am proficient in CRM and support tools including Zendesk, JIRA, Intercom and HubSpot, as well as Google Suite. I am proactive, organised and motivated by delivering high-quality service and building long-term customer trust.
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