Facilities Assistant

Location: Winchester (On-site) - 33 Staple Gardens, Winchester SO23 8SR

Salary: £25,394-£26,500 (dependent on experience)

Contract type: Permanent, 35 hours across 5 days per week

DBS Level - Basic

We’re looking for a friendly and organised Facilities Assistant to join our Property Services team in Winchester. This is a varied and customer-focused role where you’ll provide front-of-house reception support while helping ensure the office environment is safe, welcoming and running smoothly for both colleagues and visitors.

You’ll play a key part in day-to-day facilities operations, supporting building compliance, coordinating contractors, managing supplies and delivering excellent service across the office.

Key Responsibilities:

* Providing a professional reception service, meeting and greeting visitors and ensuring security procedures are followed

* Managing visitor queries, escalating where appropriate and ensuring hosts are notified promptly

* Maintaining reception, meeting rooms and shared spaces to a high standard

* Responding to facilities requests via the ServiceNow system

* Supporting Starters, Leavers and Movers processes, including ID photos and security passes

* Managing incoming and outgoing post and deliveries, including franking and distribution

* Ordering stationery and welfare supplies and maintaining stock levels across the office

* Raising purchase orders and resolving invoice queries

* Supervising contractors carrying out maintenance or cleaning work on site

* Supporting document archiving processes with external providers

* Carrying out building checks and reporting any health, safety or maintenance issues

* Supporting compliance activities including workstation assessments, COSHH, fire safety and risk assessments

More about you:

We’re looking for someone who is approachable, reliable and enjoys supporting others in a busy office environment.

* GCSEs (or equivalent) in Maths and English (Grades A*–C / 9–4)

* Basic IT skills including Microsoft Outlook, Word and Excel

* A willingness to learn and develop within a facilities environment

* Strong customer service skills with a positive and professional approach

* Good organisational skills and attention to detail

About us

At A2Dominion, we’re more than a housing provider. We’re a not-for-profit organisation with a clear social purpose: to create homes and communities people love to live in. With over 38,000 homes across London and the South East, we reinvest our profits into building more affordable homes and delivering services that make a real difference. We’re a G15 housing association with a strong social purpose

Choosing us is easy

As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.

We offer a wide range of staff benefits. For this role, these include.

- 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service

- Up to 8% contributory pension

- Flexible working

- Investment in your learning and development

- In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family.

Inclusion at A2Dominion

We’re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process - just contact our Resourcing Team at resourcing@a2dominion.co.uk

We know some people may hesitate to apply unless they meet every requirement. If that’s you, we’d still encourage you to apply - or get in touch with us to talk it through.

At A2Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers.

This vacancy is being managed by Danny Banks - danny.banks@a2dominion.co.uk

A2Dominion Group

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