Finance Officer – Income

Salary: £31,490 - £33,147

Location: Ealing office base with Hybrid working.

Contract: 12-month maternity cover contract, 35 hours per week

DBS check required: Basic

Role Overview

We are looking for a Finance Officer – Income to join our dedicated Finance department. The successful candidate will be responsible for providing a high-quality processing service for rental income streams.

Key responsibilities:

To be responsible for posting all rental income receipts in a timely manner. This includes processing Standing Orders, Bank Giro Credits, Housing Benefits payments, Direct Debits, Allpay
To be responsible for posting of tenant adjustments (e.g. Write-Offs, Rent debit/credit Adjustments, Tenant Refunds, Housing Benefit Overpayments, Completion monies, Court Costs, Compensation etc.), journal creations and entries to the accounting systems to ensure tenant accounts are accurate and up to date
To be responsible for Direct Debits (DD) collections and maintenance of DD records in line with the Group’s procedures and policies. To ensure the creation and transmission of BACS files are in accordance the Group’s agreed collection dates, contractual obligations and BACS timetable
To investigate and resolve unallocated rent receipts from the suspense account in an accurate and timely manner
To be responsible for the daily, weekly and monthly control processes, such as tenancy movements and housing system/finance accounting system interface and related intercompany postings
To be responsible for resolving customer queries promptly, including liaison with A2D Operational teams, residents, banks, Local Authorities and 3rd party providers as required
To maintain income team policies and procedures up to date
To continually review and recommend process improvements and comply with recommendations from Internal and External Audit Reviews
To be involved in project work, as well as testing and implementing new systems as and when required

More about you

Educated to GCSE level or equivalent in Math’s and English (Grades A*- C)
Accredited AAT or studying towards a finance/accounting qualification
Advanced knowledge of Excel, Word and Outlook and ability to learn new software
High level of attention to details
Experience of processing high volume transactions
Excellent interpersonal skills

About us

We’re a UK housing association committed to a vision – providing homes people love to live in.

With over 38,000 homes in management across London and southern England, we provide a wide range of homes for social, affordable and private rent, specialist housing services, as well as homes for sale and shared ownership.

Our 70,000 customers have diverse backgrounds and levels of income and we’re here to provide all of them with homes that are safe, high quality and sustainable. And with social housing roots going back eight decades, we continue to ensure that every penny of profit we make is reinvested into our charitable social purpose – delivering more homes and better services for customers.

We’re also members of the G15, a group of leading housing associations that work together to house one in ten Londoners and tackle the housing crisis.

Choosing us is easy

As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.

We offer a wide range of staff benefits. For this role, these include:

25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
Up to 8% contributory pension
Flexible working
In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family.

Diversity & Inclusion

We’re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process - just contact our Resourcing Team at resourcing@a2dominion.co.uk

We know some people hesitate to apply if they don’t meet every requirement. If that’s you, we encourage you to apply if your skills and experience align – please get in touch with us to talk it through. At A2Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers.

Resourcing Partner - This vacancy is being managed by Ryan Loasby – ryan.loasby@a2dominion.co.uk

The closing date for this role is 11:59pm on Sunday 23rd November 2026.

A2Dominion Group

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