Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

This job is a member setting the vision and executing the strategy for the Credit Union's Employee Training and Development team. The Manager of Employee Training & Development leads the strategy, design, and continuous improvement of enterprise-wide training and development initiatives. This role owns learning strategy, training needs assessment, instructional delivery, and learning technology to ensure training aligns with organizational goals, change initiatives, performance improvement, and compliance requirements. As a trusted business partner, the role collaborates with leaders across the organization to provide consultative learning solutions that address performance gaps and build organizational capability.

What You'll Do

Serve as the enterprise owner for all employee training and development initiatives across the Credit Union.
Develop and execute an organization-wide training strategy aligned with business objectives and strategic initiatives.
Establish and maintain strong partnerships with business leaders to proactively identify training needs and align learning solutions with operational priorities.
Assess and prioritize organizational training needs, providing consultative solutions to support change management, performance improvement, and error correction.
Oversee all training programs, including onboarding, role-specific training, and compliance training.
Partner with the Compliance team to execute the assignment, tracking, and completion of annual compliance training requirements in support of regulatory and audit expectations.
Own and manage the Learning Management System (LMS), including administration, reporting, learner experience, vendor relationships, and continuous optimization.
Identify, evaluate, and implement learning tools, technologies, and platforms to support evolving organizational needs.
Lead and develop instructors and facilitators, ensuring quality, consistency, and effectiveness of instructional delivery.
As needed, step in to design and develop training materials or deliver instructor-led training to support organizational priorities.
Measure the effectiveness and impact of training initiatives, using data and feedback to drive continuous improvement and provide insights to leadership.
Partner with audit, compliance, and business teams to produce training-related reporting and documentation in support of audit and regulatory requests.
Manage the Training & Development budget, resources, and team performance.
Participate in cross-functional projects and initiatives as a learning and organizational change partner.
Ensure all training initiatives comply with applicable laws, regulations, and internal policies, including data security and confidentiality requirements.
Perform other duties as assigned.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma or GED
1–3 years of experience in training, facilitation, instructional delivery, or related experience supporting employee learning and development

Preferred Qualifications- Education & Prior Job Experience

Bachelor’s degree in training & development, Organizational Development, Human Resources, Education, Business, or a related field
Experience working in a credit union, financial institution, or other regulated environment
Training and development–focused professional certification (e.g., ATD CPTD/APTD).
Experience developing and managing enterprise onboarding programs, role-based training pathways, or leadership development initiatives
Experience managing or developing instructors and facilitators
Familiarity with change management principles and organizational adoption strategies
Experience in public speaking, presentation and meeting facilitation skills

Skills, Licenses & Certifications

Learning and development principles, adult learning theory, and instructional design best practices.
Training needs assessment and performance improvement methodologies.
Learning management systems and learning technologies.
Compliance and regulatory training requirements in a financial services or regulated environment.
Strategic planning and execution of organization-wide learning initiatives.
Stakeholder consultation and relationship management.
Instructional design and content development.
Instructor-led, virtual, and blended training facilitation.
Project management and prioritization across multiple initiatives.
Vendor and tool relationship management.
Ability to assess performance gaps and recommend effective learning or non-learning solutions.
Ability to communicate effectively with employees at all levels of the organization.
Ability to manage multiple priorities in a dynamic environment.
Ability to adapt training strategies to organizational change and evolving business needs.
Ability to maintain confidentiality and ensure compliance with all applicable laws and regulations.
Ability to work varying schedules
Ability to travel overnight as needed
Ability to maintain satisfactory performance and attendance
Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks

What You'll Get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

American Airlines

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Manager, AACU Employee Training and Development