Catch22 exists to help build a society where everyone has a good place to live, good people around them, and a fulfilling purpose. We call these our '3Ps'.

We achieve this in two ways. First, we improve lives on the frontline through delivery of public services. Secondly, we use our knowledge to change 'the system', to fix the complex web that can trap and disempower those it was set up to help. With the heart of a charity and the mindset of a business, we are uniquely placed to deliver on this challenging agenda.

Catch22 Victim Services provide tailored support to individuals to empower them to cope and recover from the impact of crime. Norfolk and Suffolk Victim Care Service is a free, specialised and confidential victim service delivered by Catch22.

We provide personalised support for residents of Norfolk and Suffolk. Our support is available whether you’ve reported the crime to the police or not.

Job Description

As a Partnerships and Inclusion Manager you will undertake the development and relationship management of ecosystem partners, statutory, third sector and voluntary organisations that can assist in the effective delivery of the service.

Key Responsibilities:

Strategic Engagement & Partnership Development: This is a strategic role and the post-holder will build and maintain relationships with ecosystem partners (EPs), statutory and non-statutory agencies, and community partners (CPs).

Community Engagement & Inclusion: Develop and implement a Communications & Engagement Strategy (C&ES).

Volunteer & Student Placement Management: Recruit, train, and manage Community Champion Volunteers and Student Placements reflective of the demographic profile of the local population in areas of community engagement, service delivery and resource development

Victim & Survivor Involvement: Facilitate the Quarterly Victim Experience Panel to gather feedback and co-design service improvement and development of inclusive and accessible service materials

Equality, Diversity & Inclusion (EDI): Implement and monitor the service’s EDI strategy.

Marketing & Communications Support: Support the development and dissemination of inclusive marketing materials.

Data & Reporting: Collect and analyse engagement and inclusion data to inform service planning.

Qualifications

What We’re Looking For:

This is an opportunity covering Norfolk and Suffolk and can be located in either Norwich or Ipswich on a regular hybrid basis. The post-holder should live in Norfolk or Suffolk
This is a strategic role and the successful post-holder must have experience on using a successful strategy in gaining good results and outcomes.
A confident, professional, and creative individual with a proactive, "can-do" attitude.
Flexibility and adaptability to respond effectively to pressure and change.
Strong organisational, interpersonal, and communication skills, with the ability to influence key stakeholders and maintain confidentiality.
A collaborative team player who can work across the organisation to leverage collective expertise.

What We Offer:

An opportunity to make a significant impact within the community by broadening our network of partnerships.
A dynamic and supportive work environment where your contributions are valued.
Professional growth opportunities within a forward-thinking organisation.

Additional Information

Those interested in applying for this opportunity should review the Job Information Pack to find out more. If you have any questions about the role or recruitment process, please see our contact information on the Candidate Help Page. Please use reference REF3689N in your message so that we can identify the opportunity. You can also contact the Hiring Manager, Nansi Brown, at Nansi-Brown@catch-22.org.uk if you wish to speak directly to a member of the Hiring Team.

When applying please be cautious over the answers you provide. If you select “NO” to the screening question regarding Right to Work in the UK, your application will automatically be closed.

Additional Requirements: Successful post-holders will need to have a full UK Driving License and access to a personal vehicle for work purposes. The NPPV (non-police personnel vetting) check also requires that the post-holder has lived in the UK for the past 3 years with a few exceptions.

Contract: Permanent

Hours & work pattern: Full time, 37.5 hours per week.

Salary: £32,620

Location: At either our Norfolk or Suffolk offices. Please indicate in your application your preference on location.

Closing Date: 1630 on 7th of April 2026. Catch22 reserves the right to withdraw the vacancy at any time, for any reason before the stated closing date.

Screening: Successful admission to post subject to enhanced DBS check, police vetting check, and employer Right To Work in the UK check. The post-holder must have right to work in the UK. Catch22 does not currently provide a licence to sponsor visas but please see this register to see those that do.

To Apply: Please provide your CV and cover letter, along with the completion of the screening questions to express your interest in this opportunity. Please note, in the interest of safer recruitment and ensuring that applicants are a right fit for the role, submitted applications must contain a CV, satisfactory responses to the screening questions, and information detailing interest in the role, to be considered for this position.

Use of AI (Artificial Intelligence) should not be used to exaggerate skills & experiences, create generic responses that are not unique to the individual, and for any assessments used by the Hiring Team to measure an individual's natural abilities.

Catch22’s Commitment to Opportunity & Progression

At Catch22 we are proud of our commitment in supporting people develop in their careers and progress in our organisation. In 2024, within our Justice Hub, we have 68% of those in management roles that originally joined Catch22 in the frontline workforce and some worked across a number of roles and Leadership positions before joining management. This allows us to have a highly experienced management group and provides development opportunities for those in our much valued front-line.

Catch22’s Commitment to Ban the Box

Catch22 is proud to have “Banned the Box”. This means that we do not ask for candidates to disclose criminal convictions at the application stage. Instead, we invite disclosures at interview stage, and encourage them at the offer stage. Please see our statement of commitment on hiring people with convictions for more information.

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Social Media Search

Please note, we may conduct an online search as part of our due diligence checks for successful candidate(s). This will involve a search of all publicly available information online and in social media.

Catch22 Justice requests no contact from agencies or media sales

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Partnership and Inclusion Manager