At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.

ClassPass offers thousands of fitness and wellness experiences worldwide, helping people lead active, balanced lifestyles. Our platform makes discovering and enjoying activities simple, personalized, and joyful—whether it's fitness classes, self-care sessions, a healthy lunch, or a new adventure. Join us in shaping healthier, more vibrant communities around the globe.

JOB SUMMARY:

In this role, you are the face of ClassPass to our Corporate partners and their employees. Your interactions with these partners and their employees will largely influence a programme’s success. The primary focus of this role is to lead the onboarding of qualifying client accounts, ensuring a smooth implementation process that drives employee sign-ups and successful adoption of the ClassPass benefit.

Once a contract is signed, and the programme is built and ready to launch, you will confidently communicate the ClassPass value proposition, demo the enrollment process, and highlight the usefulness of our tools to maximise subscriber acquisition.

During the first 90 days an account is live on ClassPass, you’ll also effectively troubleshoot partner issues as they arise, advocate for our partners, escalate bugs, and communicate pain points and feature requests through the appropriate channels.

The ideal candidate will leverage their outstanding communication skills and impeccable attention to detail to connect with partners and foster mutually beneficial relationships to set accounts up for success. They will thrive in a fast-paced, ever-changing environment, demonstrating an agile and flexible mindset, strong organisational skills, and problem-solving skills.

This is an excellent mid-level role for those looking to build a career in Account Management or Client Services, and/or those with an interest in Business Operations and Programme Management.

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

Minimum of 1 year of work experience in a customer/client-facing role.
A detail-oriented approach to executing tasks and an ability to manage multiple projects.
Excellent organisational, communication, and time-management skills.
A team player and comfortable with an ever-changing startup environment.
Strong technical aptitude and the ability to quickly learn and navigate new systems and processes.
A growth mindset with a proactive approach to continuous improvement, process optimisation, and enhancing the partner experience.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Deliver outstanding service to new Corporate partners and serve as the primary point of contact for net new accounts.
Execute a smooth transition from Sales to Launch once a contract is signed, and from Launch to Account Management at 90 days.
Lead launch activities for qualifying accounts, including partner handoff calls, webinars, employee communications, and other enablement efforts designed to achieve subscriber acquisition.
Drive against Month 1 subscriber acquisition targets, 30/60/90 engagement rate targets, and other key milestones.
Build trusted partner relationships through clear communication, strong organization, and proactive issue resolution, effectively troubleshooting challenges and escalating when appropriate.
Collaborate cross-functionally to improve processes.
Assist with ad hoc projects as needed.

SCOPE OF SUPERVISION/AUTHORITY:

Duties are performed under limited supervision. Often responsible for planning and organizing their own work, which may or may not be directly related to general business operations of the company or its customers. Will receive training and guidance from manager as needed. Individual contributors may be required to regularly exercise discretion and independent judgment with respect to matters of significance depending on the nature of the position. No direct management responsibility.

Have we piqued your curiosity?

Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.

The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.

By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at The Company, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice (as applicable).

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