Job Location: Selhurst Park Stadium, SE25 6PU

Contract Type: Full-time

Deadline: 26th July 2026

Who We Are

We are Crystal Palace Football Club, a Premier League Football Club with more than 160 years of proud history. Spread across three different sites - brand new main offices at Selhurst Park Stadium, our London office, and our Training Ground/Academy, we offer the best atmosphere and culture for our fans and our employees.

We strive for excellence in the workplace with a philosophy of high standards, professionalism, and a strong work ethic from our employees. We are constantly trying to grow, diversify and build with not only our team on the pitch, but also our team in the offices and on the ground.

About This Role

To coordinate and oversee the delivery of hospitality and non-matchday events across Selhurst Park, acting as the face of Crystal Palace Football Club to ensure exceptional experiences are delivered to supporters, guests and clients.

The role is responsible for planning and coordinating event operations, leading the Event Assistant team and maintaining strong relationships with internal stakeholders and hospitality contractors to ensure all events are delivered to the standards expected by the Club.

Responsibilities

Act as the Public Catering representative within hospitality areas on matchdays.
Build strong working relationships with hospitality contractors and stakeholders.
Ensure agreed standards and service levels are consistently delivered.
Monitor the quality and presentation of hospitality areas and escalate issues where necessary.
Support premium lounges, bars and special requests.
Act as a visible and professional representative of Crystal Palace Football Club within hospitality operations.
Review and interpret function sheets and event requirements.
Liaise with Commercial and other departments to ensure all catering requirements are captured.
Produce event briefing packs and operational paperwork.
Coordinate room setups and operational requirements.
Raise requisitions for food, beverage and disposables.
Work closely with the Stock Controller and Logistics teams to ensure all event requirements are fulfilled.
Take ownership of events from planning through to delivery and breakdown.
Act as the principal point of contact for clients and stakeholders during events.
Ensure events are delivered to agreed standards and timelines.
Resolve operational issues quickly and professionally.
Gather feedback and support continuous improvement.
Attend events outside normal office hours, including evenings and weekends, as an integral part of the role.
Recruit, train and develop Event Assistants.
Produce rotas and staffing plans.
Lead and support the Event Assistant team during event delivery.
Ensure events are appropriately resourced.
Support the recruitment and induction of casual staff where required.
Support the implementation of departmental procedures and standards.
Maintain high standards of food safety and health and safety compliance.
Report maintenance, security and operational issues promptly.
Assist with the development of new processes to improve productivity, service and guest experience.
Support matchday and non-matchday operations as required.
Other duties and responsibilities as required by line manager.
Upholding and promoting the Club’s policies and procedures, including Health and Safety, Safeguarding and Equal Opportunities policies and procedures.

Experience, Skills And Qualifications

Previous experience within events, hospitality, catering or customer service operations.
Excellent organisational and communication skills.
High standards of customer service and presentation.
Ability to coordinate multiple tasks and priorities in a fast-paced environment.
Experience leading or supervising teams.
Flexibility to work evenings, weekends and matchdays as required.
Ability to work independently and use initiative.
Strong attention to detail and the ability to remain calm under pressure.
Commitment to delivering exceptional experiences for supporters, guests and clients.
Previous experience within a stadium, conference venue, hotel or large-scale hospitality environment.
Experience coordinating events or hospitality operations (desirable)
Food Safety Level 2 qualification or above. (desirable)
Personal Licence Holder. (desirable)

Benefits

Complimentary match day ticket
Reward and Discount Scheme through our Tech Scheme and Simple Health app
Health and Wellbeing benefit scheme
20% Discount in our Retail Stores
Discounts in various gyms through GymFlex
Volunteering Day - 1 Workday off to support a charity of your choice.
Travel Season Ticket loan
Holiday allowance: 25 Days

Our commitment to Equality

At Crystal Palace Football Club, Equality, Diversity & Inclusion is spirited and continues to grow due to the working environment, which makes all staff feel appreciated and welcomed. Crystal Palace Football Club do this by encouraging good relations and practices towards different groups and are committed to promoting employment opportunities that celebrate diversity.

We are committed to attracting, recruiting, and retaining the most talented candidates and the club intends to ensure that everyone who wishes to engage with the club, whether as matchday fans, staff, players, board members, participants in Foundation programmes and any other person engaged with the club's activities, has a real and equal opportunity to do so.

Reasonable Adjustment

We are proud to be a Disability Confident Employer. We guarantee an interview to all disabled applicants who meet the essential criteria for the role, ensuring equitable opportunities for everyone.

If you require disability-related adjustments during the recruitment process, please contact DLO@cpfc.co.uk (DLO inbox is for disability-related queries only, if you wish to gain further information regarding this vacancy, please contact cpfc.recruitment@cpfc.co.uk). We are here to help you through the whole recruitment process including trying to apply for a vacancy, getting in touch with us through the process, and/or helping with access in case you are required to come in for an interview.

Safeguarding

Crystal Palace Football Club is committed to safeguarding and ensuring the welfare and protection of children and vulnerable people and expects all staff to share this commitment. As such, the post holder will be required to undergo any relevant security checks, including a comprehensive background check, Enhanced Disclosure and Barring Service (DBS) to ensure the safety and protection of children and vulnerable individuals.

As part of our commitment to diversity and inclusion, we collect demographic data to monitor our recruitment trends. This information is processed independently of your application and has no influence on selection decisions. You may select ‘prefer not to say’ if you do not wish to disclose this information.

Crystal Palace Football Club

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