Job Overview

An exciting opportunity is available for a Clinical Admin Officer to join the Surgery team at Frimley Park Hospital.

This is an office based role where patient contact will be on the phone/email/EPIC.

Accuracy and attention to detail are a must. Applicants should enjoy working in a busy environment and you will need to be organised, adaptable, enthusiastic and dedicated, with excellent interpersonal and time management skills.

The position will offer the chance to work with Consultants and their clinical teams including Resident Doctors and Clinical Nurse Specialists. The role is ideally suited to candidates with strong administrative experience and a positive approach to change.

Please Note The Below Important Information

Location: This role is based in offices on-site at Frimley Park Hospital (in person, not hybrid)

Workspace: Office shared with one other Admin at a time, as well as the Consultants.

Sponsorship: We regret that we are unable to offer sponsorship for this role

Please contact with any questions you may have prior to applying.

Main duties of the job

To provide an administrative service to the Department.
To plan and organise own work schedule with the use of appropriate planning aids, demonstrating good time management and ensure anticipated difficulties in meeting deadlines are promptly reported.
Deal with Consultants requests for actioning urgent correspondence, medico-legal reports and any other appropriate adhoc correspondence requested in line with the Trusts policies and procedures.
To obtain and organise information in support of own work activities, maintain confidentiality in accordance with organisation procedures.
Answer queries from colleagues, GP’s and patients in a timely and professional manner.
To ensure that secure systems are in place for the storage of all resources including computerised information.
Scanning and uploading relevant patient medical documents into the Trust’s Electronic Patient Record system.
Scanning and uploading relevant patient medical documents into the Trust's Electronic Patient Record system.
To assist clinicians with sending letters using Epic where incomplete patient information e.g. address or where attachments need to be included.
To ensure all phone calls are dealt with in a professional and timely manner
To operate EPIC and other IT systems to fulfil the role/department requirements.

Working for our organisation

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.

Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.

Frimley Health Trust benefits on Vimeo

Detailed Job Description And Main Responsibilities

To provide clinical administrative support to the Consultants, Nurses and their junior medical staff, ensuring that the Trust standards are adhered to in relation to all documentation and data input concerning patients and treatment.

Person specification

Qualifications

Essential criteria

NVQ Level 3 Administration or equivalent practical knowledge

Desirable criteria

Experience of using EPIC

Experience

Essential criteria

Recent experience of working in an office environment
Competent with current software programmes (i.e. MS Word, Excel, PowerPoint)
Be able to work in a busy environment and remain calm under pressure
Recent experience of working within a team environment

Desirable criteria

Working in the NHS either in a hospital/private practice/GP setting
Experience of direct contact with patients
Surgical and/or clinic booking experience

Skills

Essential criteria

Ability to communicate clearly
Ability to work with minimal supervision
Ability to prioritise workload
Able to adapt to change
Excellent interpersonal skills.

Desirable criteria

Understanding of medical terminology

Frimley Health NHS Foundation Trust (FHFT) has an outstanding reputation and a proud record of achievement. As a well performing, well led and ambitious Foundation Trust, we have exciting times ahead of us. We have an ongoing commitment to improving the health and care services for the 900,000 people we serve across Berkshire, Hampshire, Surrey and south Buckinghamshire.

We are proud of the ambitions laid out in our strategy, Our Future FHFT, including our vision to be a leader in health & wellbeing, delivering excellence for our communities.

We continue to invest in our services and facilities, including a £10 million upgrade to the hospital maternity unit as well as £49m major new Emergency Assessment Centre on our Wexham Park site. The opening of a brand new £100m state of the art hospital which replaced the existing hospital facility at Heatherwood and are planning to invest further in diagnostics and inpatient capacity at Frimley Park.

We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR – Epic – went live in June and we are already beginning to reap the benefits of this ambitious investment.

Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future.

Apply online now

Frimley Health NHS Foundation Trust

New Jobs

Clinical Admin Officer