Role: Outreach Officer - London

Contract: 12 month Fixed Term Contract with possibility of extension

Working hours:

40 hours per week; Full-time; 12 month FTC

Standard working hours are 9am - 6pm (with 1 hour unpaid lunch break) with the option to flex-start and end time. We offer flexibility to employees to balance their commitments, including medical appointments, parental or caregiving responsibilities, and personal goals.

Salary: £32,700 per annum

Location: London - Hybrid (office based in Hoxton)

There is a minimum expectation of 3 days travel per week across London to conduct outreach with partners.

We encourage team collaboration and expect colleagues will work from the office a minimum of one day per week where outreach commitments allow. Travel for meetings and events counts towards office days.

About Generation

Generation's mission is to train, coach and support people into life-changing careers that would otherwise be inaccessible to them.

We are a UK registered charity, founded by McKinsey and Company, delivering tailored programmes to recruit, train and place unemployed people into work. Through our unique approach, we also solve a wide range of employer challenges—skilled talent shortages, poor job performance, lack of diversity, and high turnover.

Generation launched globally in 2015, and has grown quickly to become the world's largest demand-led employment initiative. We have placed >100,000 people into roles, working with over 4,000 employer partners to date across 16 countries and 26 professions.

Since launching in the UK in 2019 have now trained more than 3,500 people. Our work focuses on supporting those from diverse groups facing barriers to desirable employment. For these learners, we have achieved an industry leading c. 70% job placement rate with learners now placed at >800 employers.

We have secured transformative corporate funding from Microsoft, the JP Morgan Charitable Foundation, the Macquarie Group Foundation, Barclays, Blackrock, and many more. We are also the leading charity delivering under contracts from the Department for Education's Skills Bootcamp strand. This has driven our scale to new programmes, regions and beneficiary groups.

By joining Generation UK&I, you will become part of an organisation committed to social impact and determined to play its part in changing the system in this context. The work is fast-paced, exciting, and innovative.

Find out more at www.generation.org. You can also learn more about our culture, directly from our incredible people - What is it like to work at Generation?

And you can also learn more about our culture, directly from our incredible people on our website: https://uk.generation.org/work-with-us/

Generation acknowledges the duty of care to safeguard, protect, and promote the welfare of staff and learners and is committed to ensuring safeguarding practice reflects statutory responsibilities and government guidance and complies with best practice. We carry out employment and right-to-work checks, and request a declaration of any criminal convictions from all staff as part of our recruitment process. All our staff in the UK are required to undergo a DBS check.

Requirements

As one of our Outreach Officers in London, you'll be at the heart of an exciting mission - connecting people with life-changing training opportunities. You'll be the face of Generation in the community, sparking interest, building powerful partnerships, and inspiring diverse groups to take their next big step. From local events to strategic collaborations, you'll be out there making things happen - opening doors, raising awareness, and helping learners unlock their potential.

Day to day, your role will involve getting out and about to meet our partners and the communities they serve, planning and delivering inspiring in-person and virtual events and using our powerful datasets to track and iterate on the success of our outreach activities.

Our partners include Job Centre Plus centres across Greater London, local authorities and government bodies, and fellow non-profit and skills training organisations.

Responsibilities

Learner outreach, recruitment and Admissions

Conduct recruitment and outreach work to advertise our programmes to people in our target groups to generate applications and enrolments.
Build and maintain partnerships with local charities, job centres, local authorities and other partners to identify opportunities to collaborate and to support recruitment, outreach and marketing efforts.
Organise and run events (virtual and in-person) for prospective learners and referral partners to generate enthusiasm for and understanding of our programmes
Support the Head of Outreach to track eligible applicant numbers and target groups
Ensuring participants in our programmes meet eligibility requirements set by funding partners and collect required documentation

Reporting and evaluation

Feedback success and learnings to external partners to strengthen relationships and collect learnings for future cohorts
Working closely with the Head of Outreach, Director of Admissions and the Funding and Grants team to report success and evaluate learnings
Act on feedback from learners, employers and other delivery partners to ensure we are improving the quality of our processes, programmes and learner experience wherever possible.
Contribute to the ongoing development of programmes; finding ways to make them more sustainable, scalable and replicable across the UK & Ireland.
Help develop Generation's understanding of the barriers to employment faced by diverse groups in the UK & Ireland, and continually adapt our delivery model to better address these barriers.

PERSON PROFILE

To be successful in this role, we think you need:

People-Person Energy - You thrive on building connections and making others feel seen, heard, and inspired
Passion for our purpose - You're energised about creating social impact and believe in everyone's potential to thrive in the right role
Networking skills - Whether it's a local charity or a jobseeker, you know how to spark meaningful partnerships and conversations
Proactivity - You're a self-starter, resourceful, and enjoy the opportunity to take ownership to get things done with the right support
Communication skills - You're confident and clear, whether you're presenting at events, crafting messages, or listening with empathy
Curiosity and adaptability - You're open to feedback, quick to learn, and always looking for smarter ways to make an even bigger impact

Experience

The ideal candidate will have:

delivered or significantly contributed to recruitment, outreach, marketing or sales campaigns, ideally in an education or training setting
experience working with harder to reach groups - this could include young people, people without degrees and those facing barriers to employment
organised and managed in-person and virtual events
have managed partnerships and have strengthened working relationships with external organisations
have experience working to strict deadlines and targets in a fast-paced environment and are comfortable working independently.

ROLE TARGETS

Rate of referrals from key partners
Eligible applications made from referrals
Eligible applications made from target demographic groups (eg. young adults)

Benefits

At Generation, we're changing people's lives. Purpose and social impact at the heart of work in itself gets us out of bed each morning! However, beyond this, working with the team, you'll get:

Autonomy to own and take forward your own workstreams as part of an ambitious, fast-growing charity
Flexible/hybrid working accommodating your preferred working pattern and needs and a work from home set-up allowance
Professional development opportunities including an annual personal development budget, up to 5 days training/study leave and protected time for your own learning and development
Volunteering opportunities with the chance to support our learners with mock interviews
25 days annual leave
Enhanced maternity and paternity pay

A FAIR CHANCE

Every role at Generation is open to applications from all sections of society. We believe in the potential of everyone; regardless of race, religion or belief, ethnic origin, different physical ability, family structure, socio-economics, age, nationality or citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other aspect that makes you, well, you.

We believe that the more diverse we are the better we become. More than just encouraging your application, we're committed to conscious inclusion that (we hope) cultivates an ethos of belonging, connection and shared purpose. We go further together. It's this philosophy that drives us towards our mission. We open our doors to those who share this mindset.

We are particularly interested in hearing from candidates from marginalised groups. We will assess applications on a rolling basis and close this posting as soon as we have found the right candidate.

Support with your application

Here's a recruitment support resource that explains our application process and offers tips to help you put forward your best possible application.

https://docs.google.com/document/d/1C2eU1_6tGW0ML4OHoXYTYAy_aLApg0M4EqcjU33tj3M/edit?usp=sharing

Generation UK & Ireland

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