Global Head of Talent and Performance

Reporting to: Global Director of Talent and Learning

Location: Any Hays office location and Home (Hybrid Role)

Welcome to Hays!

Hays is a market leader in specialist recruitment and workforce solutions worldwide. With over 50 years’ experience across 29 different countries within 21 different industries.

But joining Hays isn’t just about being part of a global business leader; here your ambition, collaboration and performance will be celebrated. Hays offers clear progression pathways, continue your recruitment career with us at Hays!

Role Purpose:

The Global Head of Talent and Performance will play a pivotal role in ensuring that we have the talent pipelines and performance edge to drive sustainable business success.

The Global Head of Talent & Performance will be responsible for talent management, succession planning and performance management (Be My Best) frameworks, processes, best practices and adoption. The role holder will leverage insight from P&C teams to shape and develop innovative strategies to identify, develop, and retain high potential talent, collaborating closely with Heads of P&C/Commercial People Partners and the Learning team who will drive global/local execution. This role will be crucial in strengthening our high-performance culture.

Key Responsibilities:

Performance:

Implement and ensure continuous improvement of Hays global performance management process (Being my Best) to ensure alignment with Hays strategic goals and colleague engagement.
Develop, launch and update a Playbook to support the roll out of Culture Amp as the destination platform to create goals, prepare for performance review conversations, capture ratings and drive feedback; ensuring the global adoption and utilisation of Culture Amp platform.
Develop and continuously improve all supporting training and comms materials to support the adoption of the Culture Amp Perform module.
Ensure the systems workflow and windows are fit for purpose to ensure the global completion of goals, mid-year and end of year reviews. Report global completion rates to the PLT.
Develop communication materials and collaborate with Comms teams to ensure timely messages / calls to action to drive global adoption. Respond to queries from colleagues and from admin rights role holders in a timely way.
Review and testing of future systems releases ensuring collaboration and alignment with Legal and Data / privacy stakeholders – particularly related to AI usage and developing functionality.
Collaborate closely with Global experiences team and regional teams on ratings calibration and reporting.

Talent Management:

Input to the evolution of an overarching, inclusive talent strategy for Hays
Identify and specify the requirements for talent development programs to build a robust leadership pipeline, focusing on high-potential talent (identified successors) as well as an emerging global talent pool:
Collaborate with P & C Directors and their teams to identify emerging talent and their development needs.
Manage the external assessment process of emerging talent and the internal 360’process, ensuring the output shapes robust personal development plans.
Leverage the overall talent insights to inform and shape the initial design of a global emerging talent programme.
Collaborate with Global and Regional Learning Heads to finalise the design, implement and track progress / ROI
Partner with P&C teams to facilitate cross-functional projects (sponsored by ELT members) and knowledge sharing.
For bespoke talent development programs (for example: Women in Operational leadership) design and delivery of this programme with agreed ROI (leveraging external third parties where needed/affordable).

Succession Planning:

Continually refine the global approach to succession planning to meet business requirements in a simple and robust manner.
Collaborate with Regional P&C Directors and their teams to ensure delivery of outcomes and actions resulting from succession planning and talent reviews.
Secure inputs to ELT/PLC talent and succession planning reviews to ensure a skilled, diverse and ready pipeline of future leaders, with clear resulting actions.
Ensure outputs from global talent reviews are actioned.

Insight & Analysis:

Evaluate the effectiveness of all talent & succession planning and performance initiatives using metrics and feedback loops, making data-driven decisions and recommendations to enhance outcomes and ROI.
Stay abreast of industry trends and emerging technologies in performance management, talent and succession planning to continuously innovate and improve.

Skills and Experience:

Leads with impact - Demonstrable experience setting and executing global or regional -wide talent, succession and performance frameworks that deliver clear business outcomes (e.g. stronger leadership pipelines, improved performance, increased internal mobility).
Demonstrated success leading complex, global or regional -wide initiatives, ensuring pace, alignment and measurable benefits, from conception to execution. Exceptional stakeholder management skills, with a track record of building strong partnerships across the people & culture function and wider business to deliver shared outcomes.
Builds trust at senior level - Proven credibility operating in a global, matrix organisation, partnering and collaborating effectively with regional teams to shape and deliver people priorities.
Develops future-ready leaders - Strong track record of designing and delivering leadership development interventions that accelerate readiness of successors and builds diverse, sustainable talent pipelines.
Champions inclusion - Clear evidence of embedding inclusion and into talent and performance practices, using insight and action to improve access, progression and representation.
Drives performance through insight - highly data-literate, with the ability to translate people analytics into clear insight, recommendations and decisions that improve organisational performance.
Role-models Hays leadership behaviours

At Hays, we share a passion for creating a culture of opportunities for our people to flourish and succeed, whatever your background. We know that diversity of perspective and an inclusive approach, which encourages those experiences and views to be heard, is great for business and therefore your career.

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Global Head of Talent and Performance