IMSERV is one of the UK's leading data collection and energy metering experts, delivering award-winning services to more customers in more places, meeting industry targets and becoming a benchmark for excellence. We offer a range of specialist metering technology for electricity, gas and water along with highly accurate energy data collection services. All this is wrapped up with an easy-to-view online data management analysis and reporting software.

PURPOSE OF ROLE:

As the Head of People Experience, you will lead the strategic direction and delivery of a best-in-class people agenda, ensuring a positive, engaging and high-performing employee experience across the organisation.

You will play a critical role in shaping and delivering the People Strategy, leading key areas such as employee engagement, learning and development, talent, early careers, and organisational development. Acting as a trusted advisor to senior stakeholders, you will drive initiatives that enhance culture, capability, and overall organisational effectiveness.

This role requires a strong balance of strategic thinking and operational delivery, ensuring that people initiatives are aligned to business objectives and deliver measurable impact.

MAIN RESPONSIBILITIES

Lead the development and delivery of the People Experience strategy aligned to business objectives.
Drive employee engagement initiatives, focusing on key lifecycle moments to enhance retention and performance.
Lead and develop the Learning & Development, Talent, and Early Careers agenda, ensuring strong capability building across the business.
Shape and deliver organisational development and culture initiatives that support business transformation and growth.
Partner with senior leaders to provide expert advice on people-related matters, influencing decision-making at executive level.
Oversee succession planning and talent management strategies to build strong internal pipelines.
Use data and insights to evaluate people initiatives, providing meaningful reporting and recommendations to the business.
Lead the design and continuous improvement of employee experience programmes, policies, and processes.
Drive initiatives to strengthen employer brand and support attraction, engagement, and retention of top talent.
Ensure compliance with employment legislation, governance, and best practice across all people activities.
Lead, coach, and develop the People Experience team, fostering a high-performance and collaborative culture.
Work closely with wider People Team specialists to ensure a seamless and integrated HR service.

PERSON SPECIFICATION:

Proven experience operating at a senior HR leadership level (Head of / Senior HRBP / People Lead).
Strong experience across employee experience, engagement, organisational development, and talent strategy.
Demonstrable experience influencing and partnering with senior stakeholders and executive teams.
Strong commercial acumen with the ability to align people strategy to business performance.
Experience leading and developing high-performing HR/People teams.
Strong understanding of UK Employment Law and HR best practice.
Data-driven mindset with experience using people analytics to inform decisions.
Experience driving change and transformation programmes in a fast-paced environment.
CIPD Level 7

COMPANY BENEFITS:

28 days annual leave plus Bank Holidays
Annual leave Buy & Sell scheme
Enhanced Salary Sacrifice Pension Contributions
Life Assurance up to 6X Base Salary*
Simply Health – Healthcare plan (Upgrades available)
Car Salary Sacrifice Scheme*

(*Length of service & T&Cs apply)

Our people are our main asset. We strive to ensure they remain happy, competitive, and fulfilled – helping to propel our business forward and ensure we remain customer-centric and competitive. We are proud to remain the UK's leading and growing energy data collection and meter operations service provider.

Diversity and Inclusion

Diversity and inclusion have long been at the heart of IMSERV's success. As we continue our growth, our focus remains on ensuring that equality, diversity, and inclusion remain central to our business and recruitment practices.

We recognise that a balanced workforce encourages collaboration, innovation, and a strong sense of ownership—key drivers of the exceptional service we deliver to our customers.

(Please note that we reserve the right to close this position before the expiry date)

IMSERV

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Head of People Experience