Housing Needs Review & Improvement Officer

Salary: £44,579
Grade: Level 4 Zone 1
Location: 5 Pancras Square, N1C 4AG
Contract Type: 12 Months Fixed Term/ Secondment
Hours: 36 per week,full time
Closing Date: Sunday 20^th April at 2025 at 23:55

About Camden
Camden is building a borough where everyone can thrive. We are home to bold ideas and radical social change, making sure no one gets left behind. As a Housing Needs Review & Improvement Officer, you will play a vital role in ensuring fair and lawful housing decisions while improving services for our residents.

The Role
You will be responsible for investigating and determining statutory housing reviews under Parts 6 and 7 of the Housing Act 1996, ensuring timely and accurate decision-making. Working closely with legal teams, you will help defend legal challenges, prepare court documents, and attend hearings when necessary. You will also support Housing Services by responding to formal complaints, councillor and MP enquiries, and contributing to service improvements.

Beyond casework, you will identify trends, analyse data, and contribute to policy and procedural development to improve housing services. Training and advising colleagues on legislation and best practices will also be a key part of your role. Most importantly, you will ensure services are accessible, fair, and delivered with Camden’s commitment to equality and inclusion.

About You
We are looking for a proactive, detail-oriented individual with strong knowledge of housing legislation, administrative law, and Camden’s housing policies. You should have experience in casework, customer service, and working within political structures. Your ability to analyse complex information, communicate effectively, and handle legal proceedings will be key to success.

You are passionate about housing equality and believe that everyone deserves a safe and stable home. You work collaboratively with internal teams and external partners, using data and resident feedback to drive service improvements. A commitment to safeguarding, diversity, and social justice is essential.

To view the Job Profile, please CLICK HERE or copy and paste the below URL into your browser:

http://camdocs.camden.gov.uk/HPRMWebDrawer/Record/10912030/file/document?inline

What We Offer
At Camden, you’ll receive a host of benefits. From flexible working to 27 days annual leave (+ bank holidays!). We also know that a work life balance is extremely important so we also offer family leave, loan schemes and access to our incredible staff networks. We also have an incredible pensions scheme.

Visit 'www.camdenjobs.co.uk/staff-benefits' for more details.

Inclusion and Diversity
We want Camden Council to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equalities and justice remains at the heart of everything we do.

To discover more about Camden and our commitment towards diversity, equality and safeguarding, please visit 'www.camdenjobs.co.uk/staff-benefits' for more details.

Anonymised Application – in keeping with Camden’s commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias.

Asking for Adjustments
Camden is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neuro diverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on 020 7974 6655, at resourcing@camden.gov.uk or post to 5 Pancras Square, London, N1C 4AG.

London Borough of Camden

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Housing Needs Review & Improvement Officer