At Oliver Wyman, a Marsh (NYSE: MRSH) business, we bring deep industry insight, bold innovation, and a collaborative approach that cuts through complexity to help organizations navigate their most defining transformative moments.

As a business of Marsh, we work alongside the world’s leading experts across risk, reinsurance and capital, people and investments, and management consulting. Together with Marsh Risk, Guy Carpenter, and Mercer, we help organizations build resilience and competitive advantages from every angle. With annual revenue over $24 billion and more than 90,000 colleagues in 130 countries, Marsh helps build the confidence to thrive through the power of perspective.

For more information, visit oliverwyman.com, or follow us on LinkedIn and X.

The Opportunity:

The Human Capital Operations Generalist ensures the day-to-day management of HC operations is looked after. This position manages the administration of the policies and procedures of the office.

This position manages basic employee relations independently and advises the manager of any possible actions and provides administrative support to the HC function.

This is a hybrid role (60% of the time working from the London office).

Key Responsibilities:

Employee Lifecycle

Having oversight of all employee processes and polices for around 700 employees in the UK & Ireland.

• Providing advice and guidance to employees throughout the employee life cycle

• Supporting employees through life events such as parental leave, secondments and leave of absence

as some examples, providing both advice and administrative support

• Supporting with the onboarding process

• Supporting with offboarding such as completing exit interviews and creating leaver documentation

• Working closely with the payroll and benefits providers on a regular basis

• Supporting with payroll tasks and being able to cover payroll when needed to ensure accurate and correct pay for employees

• Working closely with internal HC teams such as Talent Management, Recruitment and Global Mobility

• Supporting with client background checks as and when required

• Ensuring our tracker and process documentation is accurate and up to date

• Preparing employee documentation such as contracts, employment letters and contractual

agreements

Employee Relations

• Manage the flexible working process from end to end including requests up to appeals

• Supporting employees with their health and wellbeing, raising Occupational Health referrals and facilitating their transition back to work

• Support with ER admin such as note-taking and drafting settlement agreements

• Providing advice and guidance to employees on basic ER cases such as probation exits and performance management

Other

• Processing Cross Border Registrations including A1 forms, alongside the Global Mobility team to comply with EU Posted Worker Legislation

• Managing stakeholders and leading on the UK contractor process, working closely with the contract management team

• Identifying ways to continuously improve policies and processes

•Supporting on internal and external audits as needed

•Being a point of escalation for the HC Co-Ordinator in the team

Required Experience:

• Previous HR Administration experience

• Knowledge of Workday or similar HR Information System is highly advantageous

• Data entry experience preferable

• Excellent data maintenance skills

Skills and Attributes:

• Problem solver

• Strong service focus

• Able to maintain and respect confidentiality

• Able to manage a heavy work volume and meet deadlines

• Organized and excellent attention to details

• Collaborative and team player, positive attitude

Why Join Us?

At Oliver Wyman, we are committed to creating a diverse and inclusive environment where everyone can thrive. We value collaboration, integrity, and excellence, and we encourage our team members to bring their authentic selves to work. Our culture promotes continuous learning and development, providing opportunities for growth and advancement within the firm.

We offer competitive compensation, comprehensive benefits, and a flexible work environment that supports work-life balance. Join us in making a difference for our clients and communities while advancing your career in a supportive and innovative setting.

Oliver Wyman is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Oliver Wyman

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Human Capital Generalist - UK & Ireland