Job description:

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church’s, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.

JOB PURPOSE

To support the CRM team in enhancing client engagement and improving operational efficiency across retail channels. The role involves tracking performance metrics, assisting with campaign execution and analysis, coordinating client experience initiatives, and facilitating internal processes such as supplier management, budget tracking, and boutique feedback consolidation. The intern will contribute to the delivery of personalised customer experiences and help streamline CRM operations through data insights, toolkit preparation, and cross-functional collaboration.

Please note this internship is not linked to university course credit. We are seeking a candidate to join our London Head Office team full-time from September/October for 6–12 months.

RESPONSIBILITIES

Support weekly and monthly CRM KPI tracking
Assist in creating dashboards and performance summaries for Retail teams
Contribute to campaign analysis (e.g. open rates, conversion rates) and highlight key insights
Help organise personalised CRM campaigns (targeting, content, deployment)
Assist in preparing Clienteling toolkits for store teams
Support the CRM Manager in monitoring and coordinating initiatives such as Retail Events, Gifting, In-Store animations, etc.
Consolidate boutique feedback and contribute to sharing best practices across the network
Assist in the implementation of client experiences: help identify appropriate client targeting and support supplier coordination, gifting management, and logistics
Help manage invoice follow-up and supplier communication
Assist the CRM Manager in creating supplier profiles in internal tools
Support purchase order creation and budget tracking
Assist with loyalty-related orders (e.g. gifts, handwritten cards, CRM stationery)
Coordinate internal validations and liaise with Finance and Procurement teams

KNOWLEDGE AND SKILLS

Smart and proactive mindset, with the ability to adapt quickly to a fast-paced environment

Strong organisational and analytical skills

Ability to provide tangible support from day one

Excellent verbal and written communication skills

Proficiency in Microsoft Excel and PowerPoint; familiarity with CRM tools is a plus

Ability to manage multiple tasks and prioritise effectively

Collaborative attitude and willingness to learn

Fluency in English

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.
Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.

Prada

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PRADA CRM Intern, London