Hello, we're Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We're a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

We're on a journey to transform the way we engage and communicate with our people; this role is key to ensuring our colleagues are well-informed, connected to our internal campaigns, values and strategy through effective internal communications. Your leadership, influence and expertise will be instrumental in fostering a cohesive and collaborative organisation that thrives on shared values and goals.

You'll be responsible for proactively designing, implementing and delivering our internal communications strategy. You'll have autonomy in the role, but still have the opportunity to put pen to paper and write content. You will report directly to our Director of Corporate Affairs, and collaborate closely with our senior leadership, People, Marketing teams, as well as our CEO.

Proactively design, implement and deliver our internal communications strategy
Have overall responsibility for all internal communications across the organisation, leading on and supporting internal initiatives
Lead as the key point person for internal communications efforts for company wide projects/initiatives, as well as leading on any crisis management communications
Ensure effective and collaborative relationships are built and maintained with key senior stakeholders across the bank
Creating engaging, dynamic and inclusive content to share with colleagues, ensuring consistency with company strategy and values
Measure the success of internal communications, identifying areas for continuous improvement

Requirements

Experience in leading an internal communications team in a fast-growing organisation, including designing and implementing an internal communications strategy
A proven track record in delivering effective communications that produce tangible results or change
A motivation for working collaboratively with a variety of teams to achieve success for the firm overall, with excellent stakeholder management and relationship building skills
Initiative in drafting communications, starting new projects and seeking innovative solutions to complex challenges
Demonstrable project management skills to help others deliver their communications plans
Discretion and trustworthy in dealing in confidential information
Excellent written and verbal communications skills, with excellent copywriting, copy editing and proofreading skills
The ability to manage a varied workload, with flexibility in times of ambiguity and conflicting deadlines

Benefits

25 days holiday (plus take your public holiday allowance whenever works best for you)
An extra day's holiday for your birthday
Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
16 hours paid volunteering time a year
Salary sacrifice, company enhanced pension scheme
Life insurance at 4x your salary & group income protection
Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
Generous family-friendly policies
Incentivised refer a friend scheme
Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

About Us

You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway.

We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems.

Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.

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Head of Internal Communications