If you need support in completing the application or if you require a different format of this document, please get in touch with at UKI.recruitment@tcs.com or call TCS London Office number 02031552100 / +44 204 520 2575 with the subject line: “Application Support Request”.

Role: Engagement Manager

Location: Reading, United Kingdom

Contract: Permanent

Mode of Working: Hybrid

Are you looking to leverage your skills in liaison between business stakeholders and teams?

We have a great opportunity for you – Engagement Manager!

Careers at TCS: It means more

TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.

It Means more than client satisfaction, its about trusted partnership
It Means more than overseeing delivery, its delivering with customer in mind
It Means more than aligning services, its about connecting strategy to real customer outcomes

The Role

The Engagement manager acts as the primary liaison between business stakeholders and teams, ensuring that technology solutions align with business goals. This role focuses on relationship management, delivery oversight, and strategic alignment of services

Your responsibilities:

Build and maintain strong relationships with business stakeholders to understand their needs and priorities
Act as the single point of contact for TCS engagements and service delivery
Translate business requirements into solutions in collaboration with technical teams
Oversee the delivery of projects and services, ensuring quality, timelines, and budgets are met
Identify opportunities for process improvements and innovation through technology
Manage stakeholder expectations and ensure high levels of customer satisfaction
Coordinate across multiple functions (development, infrastructure, support, security, etc.)
Monitor performance metrics and service levels (SLAs/KPIs)
Support change management and adoption of new technologies

Your Profile

Essential skills/knowledge/experience:

Bachelor’s degree in business, technology or related field
Experience in IT service delivery, project management, or engagement management
Excellent stakeholder management and communication skills
Strong problem-solving and decision-making abilities
Ability to manage multiple priorities in a fast-paced environment

Desirable skills/knowledge/experience:

Experience working in a Telecom client-facing or consulting environment
Familiarity with Telecom Business and UK Telecom Landscape

Rewards & Benefits

TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.

We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon.

Diversity, Inclusion and Wellbeing

Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998.

We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.

As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role. Please email us at UKI.recruitment@tcs.com if you would like to opt in.

If you are an applicant who needs any adjustments to the application process or interview, please contact us at UKI.recruitment@tcs.com with the subject line: “Adjustment Request” or call TCS London Office 02031552100 / +44 204 520 2575 to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process.

Next Steps:

Application Process

Online application: You can apply directly through LinkedIn/ by uploading your CV. In case you wish to submit your application via another format like audio/video, please, contact - UKI.recruitment@tcs.com
Skill-Based discussion: This will be a level 1 interview with the project team, it can be via video or in-person. Details will be confirmed by your recruiter.
Managerial discussion: This discussion will focus on behavioural aspects and person-organisation fit.
HR Discussion: This will be with one of the members of the HR team and will cover your career journey, aspirations for growth, compensation and any other questions you may have.

Beware of Fraudulent offers

This is to notify you that TCS does not ask for any sort of payment or security deposit from candidates at any stage of the recruitment process. The firm never sends out job offers from free internet email services like Gmail, Yahoo Mail, and so on. TCS has not authorised any third-party company to collect money on their behalf. As a vigilant job seeker, beware of fraudulent recruitment activity and protect your interests! You can write to UKI.recruitment@tcs.com to report any fraudulent activity.

Due to the high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion.

Join us and do more of what matters. Apply online now.

Tata Consultancy Services

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Engagement Manager