Estates Support Officer

Hyde Park, London, W2

The Organisation

The Royal Parks (TRP) is a charity created in March 2017. We manage over 5,000 acres of diverse parkland, rare habitats, and historic buildings and monuments in eight Royal Parks across London. These are Hyde Park, Kensington Gardens, The Green Park, St James’s Park, The Regent's Park and Primrose Hill, Greenwich Park, Richmond Park, and Bushy Park.

We also manage other important public spaces, including Brompton Cemetery and Victoria Tower Gardens. Our eight Royal Parks and other iconic green spaces are among the most visited attractions in the UK, with tens of millions of visits every year.

We are now looking for an Estates Support Officer to join us on a full-time, permanent basis, working 36 hours per week.

The Benefits

- Salary of £33,666 - £38,000 per annum, depending on experience

- 26 days' annual leave plus public holidays

- Pension scheme (3% employee contribution; up to 10% employer contribution)

- Private medical insurance and healthcare cash plan

- Employee assistance programme and access to mental health first aiders

- Learning and development opportunities

- Cycle to work scheme

- Offices in a beautiful location

This is a fantastic opportunity for a detail-oriented estates or finance administrator to join our dedicated organisation.

You’ll gain unparalleled insight into the workings of a nationally treasured estate, building meaningful connections with a range of stakeholders while supporting property transactions across some of London’s most iconic and historic green spaces.

What’s more, you will also benefit from a collaborative working environment with access to excellent learning and development opportunities designed to help you flourish in your career.

The Role

As an Estates Support Officer, you will maintain and co-ordinate the day-to-day administrative and financial operations that support the management of our diverse and high-profile property portfolio.

Specifically, you will help keep the estates database accurate and up to date, managing the Estates mailbox as the first point of contact for property-related enquiries, and providing vital support to Estate Managers in the co-ordination of leases, licences and financial procedures.

In addition, you’ll monitor and report on workflow progression, oversee rent collection and financial commitments, and work closely with the Finance team to support invoicing processes and annual reporting requirements.

Additionally, you will:

- Co-ordinate documentation and track compliance with internal property procedures

- Prepare meeting documentation, take minutes, and follow up on actions

- Process ad hoc licences and distribute property-related correspondence

- Support income forecasting and assist with budget preparation

- Maintain the team’s Risk Register and ensure mitigation actions are reviewed regularly

- Represent the Estates team in internal forums and support stakeholder communications

About You

To be considered as an Estates Support Officer, you will need:

- A strong administrative background with experience in estates/property or finance

- Proficiency in Microsoft Office, database management systems, and finance systems

- Excellent attention to detail and a methodical approach to problem solving, data and record management

- Strong communication and negotiation skills with the ability to build rapport with stakeholders

- To be highly organised with the ability to manage competing priorities and meet tight deadlines

- Strong report writing, mathematical and analytical skills

- A Level 3 qualification or above in Business Administration, Property Management, Finance or a related field (or equivalent relevant experience)

- GCSEs (or equivalent) including Maths and English at grade C/4 or above

Other organisations may call this role Property Administrator, Estates Assistant, Estates Administrator, Estates Finance Officer, or Estates and Property Support Officer.

We want to put everyone in the best possible position to succeed and use the Recite-me accessibility software. At the top of the application page, there is an “Accessibility Tools” button, which you can use to complete the application form in a way that works for you. If you think that you may need more support to complete our application process, please do get in touch.

The Royal Parks is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be. Please visit our website to find out more on our approach to Equality, Diversity and Inclusion.

So, if you want to join us as an Estates Support Officer, please apply via the button shown.

The Royal Parks

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Estates Support Officer