Job description:

About Us

Our journey began in 2002, when a group of visionaries came together because they believe in providing a faster and more reliable broadband to rural communities. This defines who we are, an innovative and forward-thinking company who are not afraid to think outside of the box.

We are committed to providing an outstanding service through our relationships which starts with our employees who set us apart from others in our industry, with their passion and can-do attitude, skills and knowledge to deliver quality and reliability to our customers.

We offer a dynamic and inclusive work environment, where you are encouraged to make a difference and achieve great things.

About the Role

As HR Officer, you will play a pivotal role in providing day to day support to employees as well as stakeholders, driving business performance across Trooli. Reporting directly to the People & Culture Manager, you will act as a trusted adviser to operational leaders and senior stakeholders, ensuring recruitment and organisational compliance especially the accuracy of the HRIS is kept up to date.

Success as an HR Officer comes from combining strong people skills with solid business awareness and attention to detail. The role requires excellent communication and emotional intelligence to handle sensitive conversations, resolve conflicts, and build trust across the organisation, alongside a clear understanding of employment law to ensure compliance and reduce risk.

Being highly organised and accurate is essential for managing records and processes, while good problem-solving skills help balance employee needs with business objectives.

Ultimately, effective HR Officers support both employees and organisational goals, using sound judgement, professionalism, and a commitment to continuous learning to add real value.

Core Responsibilities

Recruitment and Onboarding: HR officers oversee the hiring process, including posting job vacancies, reviewing applications, conducting interviews, and assisting in selecting suitable candidates. Also manage onboarding to help new employees integrate smoothly into the organization.
HR Compliance and Policy Implementation: ensure the organization internal policies are in date, updating policies and procedures as guided.
HR Administration: accurately completing HR administration. Prepare and maintain accurate records and files, including responsibility for maintaining personnel records.
HRIS: ensuring data in HRIS is accurately updated and maintained. Gain deep understanding of the company HRIS.
Employee Relations: Support the HR team in the management of employee relations. Such as, support the addressing workplace concerns, resolving disputes, and providing guidance on company policies, and support workplace investigations. HR officers ensure fair treatment and maintain a positive work environment.
Absence and Performance Management: They support managers in handling employee absences, support the monitoring of performance, and advise on disciplinary actions or performance improvement plans when necessary.

Diversity and Inclusion

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

DBS Checks

Please note that all offers of employment are subject to a basic DBS check.

Job Types: Full-time, Permanent

Work Location: Hybrid remote in West Malling ME19 4AE

Trooli

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People & Culture HR Officer