Head of Experiences at Trove

About Trove

We founded Trove because we truly believe a revolution in the workplace is overdue and we want to start it! Nearly 80% of employees are either not fully engaged or are actively disengaged at work despite more effort from companies – costing the global economy over $8.7 trillion. It is clear to us that the current approaches organisations are insufficient. A new solution (and mindset) is needed.

Our core belief is that as humans, we naturally seek out new experiences and are happiest when sharing and creating new memories. Unfortunately, this is rarely reflected positively in our work lives, even though sharing meaningful moments could help teams bond more and perform better.

That is why we have created Trove: a digital platform that delivers fun, engaging, and unique virtual team experiences.

Role Overview

As the Head of Experiences, you will be responsible for building and leading our experience acquisition team and for the curation, acquisition, and development of Trove's portfolio of unique experiences. The heart of our business.

You will play a crucial role in shaping our experiences to ensure they are engaging, impactful, and relevant to our corporate clients, whilst also building and nurturing relationships with our Trove Hosts.

You will have a keen interest in all aspects of the world around us and be passionate about encouraging people to challenge themselves by trying new experiences in life. You will have a creative mind and enjoy original thinking.

Why apply?

This is an opportunity for a senior leadership position in a new, high potential start up with a powerful mission to revolutionise how people experience life (at work). As such, you will join a high performing team that will directly shape the company that we become.

We are an entrepreneur founded company with a culture that values ownership, self-determination, and collaboration. For employees joining us at this stage of the journey, we are offering a highly competitive early-stage company salary and EMI equity scheme participation. It is a full-time (40hr week) role with remote working (although this is likely to move to a hybrid arrangement in London once we have further funding in place).

Key Responsibilities

Strategic Planning

Develop and execute Trove's overall experience portfolio strategy
Refine experience categories and taxonomy based on user feedback, collaboration with the Head of Proposition and Customer Success and market trends

Experience Acquisition and Development

Source and develop innovative experiences across the four Trove categories (Growth, Motivation, Unwind & Connect)
Work closely with hosts to structure experiences for corporate consumption and for maximum virtual engagement
Collaborate with hosts to create clear corporate outcomes whilst maintaining the uniqueness of their stories and expertise
Balance fascinating content with clear narrative threads aligned to corporate learning objectives

Host Acquisition and Relationship Building

Identify and persuade potential hosts to join Trove's platform
Build rapport quickly and effectively with a diverse range of potential hosts
Articulate the long-term value proposition of partnering with Trove to get hosts excited (and to ultimately invest their time)
Nurture relationships with hosts throughout the experience development process (and beyond as they become part of the Trove host community)

Experience Design and Quality Control

Ensure all experiences align with the ‘Trove formula’ (specifically for corporate virtual delivery), quality standards and learning objectives
Oversee the QA process for new experiences as they undergo trials and refine their experiences based on trial feedback

Host Management

Develop and implement host onboarding and training programs
Continuously collaborate with hosts to refine their experiences based on feedback

Cross-functional Collaboration

Work closely with Head of Proposition & Customer Success to ensure experiences meet client needs
Collaborate with the platform development team to enhance the user experience

Team Leadership (Future)

Build and lead the experience acquisition team as the company grows
Contribute to overall business strategy as part of the senior leadership team

Skills & Competencies

Proven experience in content curation, event programming, or related field
Strong understanding of corporate learning and development needs
Excellent creative problem-solving skills and ability to generate unique experience ideas
Experience in structuring engaging online events or workshops
Exceptional interpersonal skills with a proven ability to build rapport quickly and persuade others
Experience in business development, partnerships, or talent acquisition is a plus
Ability to articulate and sell long-term value propositions to potential partners or collaborators
Effective communication skills, with the ability to work effectively with diverse hosts and stakeholders
Strategic thinker with the ability to translate vision into actionable plans
Comfortable with ambiguity and setting own direction in a startup environment
Data-driven approach to decision making and performance improvement
Experience with project management tools
Passion for personal development and innovative learning experiences

Personal Qualities

Curiosity and openness to new ideas and experiences
Creativity in problem-solving and experience design
Adaptability and resilience in a fast-paced, evolving startup environment
Persuasive and charismatic communicator, able to inspire and motivate others to join Trove's mission
Strong ethical standards and commitment to diversity and inclusion
Enthusiasm for transforming workplace culture through unique experiences

Trove

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Head of Experiences