URBN UK Limited is part of the URBN Group, a global retailer, with its European Head Office located in London. Its retail offering in Europe takes the form of three brands.

With stores in more than 10 European countries and a strong e-commerce presence, we’re driven by the same core values as our customers, and we approach our work with a sense of community and purpose that sets our brands apart. We love what we do.

Role Summary

As a key player in our Learning & Development team, you'll empower employees across URBN and our iconic brands, Urban Outfitters, Anthropologie and Free People, to grow, innovate, and thrive. In this role, you'll partner with the L&D team to design and deliver a suite of engaging learning programmes and initiatives for both our Head Office and Retail teams. You'll take the lead in crafting blended learning solutions that captivate and inspire, helping to build a culture of continuous learning and growth. Collaborating closely with key HR stakeholders and partnering with leaders & managers, you'll ensure our development initiatives are not just centralised, but also tailored to meet the unique needs of our teams and the business.

What You'll Be Doing

Partner with business stakeholders to design, deliver and facilitate innovative learning solutions that engage and inspire our Retail and Head Office teams across all level of employees.
Support our digital learning strategy, by curating and adding engaging digital content and tools to our library, using AI supported eLearning authoring tools.
Facilitate interactive training sessions both in-person and online, promoting fresh thinking and a culture of continuous improvement.
Refine your knowledge, staying up-to-the-minute with all the latest thinking, you’ll serve as a font of knowledge for tools and approaches that support our people to be at their best.
Lead on a groupwide Mentoring program, in partnership with our exciting new Mentoring platform to ensure usage and impact for learners and the business.
Manage and optimise training calendars in collaboration with departments, ensuring timely delivery across the business.
Oversee updates to key training materials, such as onboarding programmes and leadership development, to meet evolving business needs.
Collaborate with colleagues on projects, spearheading or being a contributor to various projects that make our people’s experience at URBN even better.
Deliver impactful new starter onboarding sessions, ensuring they are relevant exciting, welcoming and set new hires up for success.
Design engaging communication campaigns that encourage participation in learning initiatives.
Track, analyse, and report on learning effectiveness, gathering insights from learners and leaders to continuously improve and evolve our offer.
Serve as the point of contact, for anyone at URBN who wants to learn more or get some guidance on their personal development or that of their team, offering clear advice and support.
Prepare regular learning data insights, to measure the success of learning initiatives and support business decisions.
Visiting stores to ensure learning initiatives are being utilized and applied.

What You'll Need

Experience of working with Microsoft 365 tools (Word, Excel, PowerPoint)
Experience using a Learning Management System (LMS) (desired, not essential)
Commercial understanding of Retail and Head Office team’s development needs
Experience delivering in a blended learning environment including: virtual training and distance learning methods, classroom/instructor-led training
Strong project management skills
Strong stakeholder management skills
Flexible working style with the ability to work under pressure and meet deadlines
Psychometric certification such as MBTI or Insights (desired, not essential)

The Perks

Work-life balance:

Flexible start and finish times
Bring your dog to work
Wellbeing:
- Employees Assistance program to support with mental, physical and financial health
- Fully equipped free gym and on-site wellness room in Brick Lane and 50% discount off external gym memberships
- Private Medical Insurance
Employee Discount:
- Up to 40% off at all URBN Brands (Urban Outfitters, Anthropologie, Free People and more!)
Community:
- One paid day to either volunteer or fundraise for a charity of your choice
Travel:
- Cycle to work scheme, season ticket loan
Continued Development:
- We offer structured support within the business alongside continued learning and development

#URBN

Equal Opportunity Statement

URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.

URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly)

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Learning & Development Advisor, London UK