London (region)
Job Summary
The Casework Officer supports the delivery of disclosure and casework activity across the J9 Disclosures function, contributing to the preparation, management and integrity of material relating to litigation, inquiries, Subject Access Requests (SARs) and civil claims involving Specialist Military Units (SMU). The role ensures that casework outputs are underpinned by accurate, complete and auditable records, enabling Defence to meet its statutory, legal and information governance requirements.
This position is advertised at 37 hours per week.
Job Description
Working as part of the casework team, the post holder supports the collection, organisation and preparation of material for disclosure and external release. This includes maintaining structured case files, ensuring documentation is correctly indexed, labelled and recorded, and enabling the timely retrieval of information in response to legal, Parliamentary and inquiry-driven tasking. The role contributes directly to the production of disclosure bundles and evidential material under the direction of Casework Officers and LEGADs.
The role maintains robust document control and information management processes across J9 casework, ensuring that records are held within secure, structured and auditable systems. This includes the governance of SharePoint libraries, application of metadata and naming conventions, management of permissions and version control, and oversight of document storage and retrieval. Through this, the role supports the traceability, defensibility and integrity of SMU case handling.
In addition, the Casework Officer 2 provides casework coordination and secretariat support, including managing correspondence, maintaining case trackers and ensuring that information flows are controlled and up to date across multiple workstreams. The post holder supports knowledge continuity by maintaining authoritative templates, records and document sets, ensuring consistency and reducing duplication or loss of information within high-volume casework.
Under direction, the post holder supports the preparation of material for disclosure, including document collation, formatting, indexing and basic redactions, ensuring outputs meet required standards and are handled in accordance with security classifications and legal guidance.
Operating within a high-tempo, scrutiny-driven environment, the role requires strong attention to detail, organisational discipline and the ability to manage competing priorities. The Casework Officer contributes directly to the efficient delivery of casework, the production of defensible disclosure outputs, and the maintenance of a secure and compliant information environment, supporting Defence’s ability to meet its legal and statutory obligations.
- Maintain accurate, secure and auditable case files, retrieving and organising material for litigation, inquiries, SARs and routine civil claims, and providing timely evidential support to legal teams.
- Prepare, structure and quality‑assure evidential bundles, ensuring completeness, accuracy and alignment with case strategy.
- Undertake redaction, reclassification and controlled release of sensitive material, ensuring all disclosures are lawful, proportionate and compliant with MOD/SMU policy.
- Maintain SharePoint governance across casework and evidential areas, ensuring authoritative document sets, correct naming conventions, version control and knowledge retention
- Deliver core records‑management functions, including recording protectively marked material, digitising hard‑copy records and maintaining secure long‑term stewardship.
- Manage archive workflows, including preparing files for archive, recalling archived material for sensitive SMU cases, and maintaining the SMU Contract Database.
Working as part of the casework team, the post holder supports the collection, organisation and preparation of material for disclosure and external release. This includes maintaining structured case files, ensuring documentation is correctly indexed, labelled and recorded, and enabling the timely retrieval of information in response to legal, Parliamentary and inquiry-driven tasking. The role contributes directly to the production of disclosure bundles and evidential material under the direction of Casework Officers and LEGADs.
The role maintains robust document control and information management processes across J9 casework, ensuring that records are held within secure, structured and auditable systems. This includes the governance of SharePoint libraries, application of metadata and naming conventions, management of permissions and version control, and oversight of document storage and retrieval. Through this, the role supports the traceability, defensibility and integrity of SMU case handling.
In addition, the Casework Officer 2 provides casework coordination and secretariat support, including managing correspondence, maintaining case trackers and ensuring that information flows are controlled and up to date across multiple workstreams. The post holder supports knowledge continuity by maintaining authoritative templates, records and document sets, ensuring consistency and reducing duplication or loss of information within high-volume casework.
Under direction, the post holder supports the preparation of material for disclosure, including document collation, formatting, indexing and basic redactions, ensuring outputs meet required standards and are handled in accordance with security classifications and legal guidance.
Operating within a high-tempo, scrutiny-driven environment, the role requires strong attention to detail, organisational discipline and the ability to manage competing priorities. The Casework Officer contributes directly to the efficient delivery of casework, the production of defensible disclosure outputs, and the maintenance of a secure and compliant information environment, supporting Defence’s ability to meet its legal and statutory obligations.
- Maintain accurate, secure and auditable case files, retrieving and organising material for litigation, inquiries, SARs and routine civil claims, and providing timely evidential support to legal teams.
- Prepare, structure and quality‑assure evidential bundles, ensuring completeness, accuracy and alignment with case strategy.
- Undertake redaction, reclassification and controlled release of sensitive material, ensuring all disclosures are lawful, proportionate and compliant with MOD/SMU policy.
- Maintain SharePoint governance across casework and evidential areas, ensuring authoritative document sets, correct naming conventions, version control and knowledge retention
- Deliver core records‑management functions, including recording protectively marked material, digitising hard‑copy records and maintaining secure long‑term stewardship.
- Manage archive workflows, including preparing files for archive, recalling archived material for sensitive SMU cases, and maintaining the SMU Contract Database.
Person specification
The successful candidate will be a reliable and detail‑oriented professional with strong organisational skills and the ability to manage sensitive information accurately and securely. While prior experience in casework, disclosure, redaction or information governance is advantageous, it is not essential. More important is the ability to learn quickly, apply structured judgement and work confidently with evidential material in a secure, disciplined environment. You will demonstrate excellent written communication skills, producing clear, accurate and well‑structured casework outputs, including evidential bundles, correspondence and record updates. You must be able to follow policy, legal and security guidance precisely, ensuring records, case files, redactions and disclosures meet MOD standards. Strong analytical skills are essential for reviewing material, identifying relevant information and supporting litigation, inquiries, SARs and routine civil claims.
You will work collaboratively with colleagues across the J9 team, including policy advisers, lawyers, and the redactions function, contributing to a high‑integrity, audit‑ready evidence base for SMU. You will be comfortable operating at pace, managing multiple tasks with competing deadlines, and maintaining accuracy, discretion and professional standards throughout. You must be able to handle sensitive material, applying sound judgement and situational awareness when working with operational and legal content, consistent with security rules.
Essential
- Strong organisational skills and attention to detail, with the ability to maintain accurate and secure case files.
- Clear and effective written communication, able to produce accurate records, correspondence and evidential material.
- Ability to work at pace, managing multiple tasks and meeting statutory or mandated deadlines.
- Good analytical judgement, including assessing relevance of material and applying policy or security guidance.
- Collaborative working style, able to work effectively with colleagues across legal, policy, redaction and records functions.
Desirable
- Experience in casework, records management, disclosure or redaction in a sensitive or regulated environment.
- Experience preparing evidential bundles or supporting litigation, inquiries or civil claims.
- Experience maintaining structured document systems, such as SharePoint governance or controlled databases.
This role is open to
Sole UK Nationals only.
Behaviours
We'll assess you against these behaviours during the selection process:
- Changing and Improving
- Working Together
- Managing a Quality Service
- Delivering at Pace
- Communicating and Influencing
We only ask for evidence of these behaviours on your application form:
- Changing and Improving
- Working Together
- Managing a Quality Service
- Delivering at Pace
Alongside your salary of £30,740, Ministry of Defence contributes £8,905 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an employer contribution of 28.97%
The post does not offer relocation expenses.
External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.
Please Note: Expenses incurred for travel to interviews will not be reimbursed.
Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.
Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/.
The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.
MOD Recruitment Satisfaction Survey – We may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Policy Notice sets out how we will use your personal data and your rights.
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.
Candidates will be required to complete an online Civil Service Judgement Test. Please note, this test is not timed.
Candidates will be required to provide a CV.
At
sift, candidates will be assessed against the CV and the following Behaviours:
- Changing and Improving
- Working Together
- Managing a Quality Service
- Delivering at Pace
In the event of a high number of applications, the sift will be based on the Delivering at Pace and Managing a Quality Service only.
At
interview, candidates will be assessed against the following Behaviours:
- Working Together
- Managing a Quality Service
- Delivering at Pace
- Communicating and Influencing
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
There may be occasions where it is not practicable or appropriate to interview all DCS candidates that meet the minimum criteria for the job. For example, in certain recruitment situations such as a high volume of applications, seasonal demand, or peak periods, the employer may wish to limit the overall number of interviews offered to both DCS and non-DCS applicants.
As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points-based system, where a role has been deemed to be business critical. This role does not meet that category, and we will not sponsor a visa. It is therefore NOT open to applications from those who will require sponsorship under the points-based system.
Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn.
The Ministry of Defence requires all candidates who are successful at interview to declare any outside interests. These declarations will be discussed with successful candidates following the interview process and before a formal offer of employment is made, as some outside interests may not be compatible with MOD civilian roles. This will not, in the majority of cases, prevent employment in MOD, but it is a measure that must be taken to ensure that appropriate mitigations can be put in place to manage any potential, perceived or actual conflicts of interest from the first day of employment.
The Ministry of Defence adopts a zero-tolerance approach to unacceptable behaviours, which includes bullying, harassment, sexual harassment, discrimination, and victimisation. You will not be eligible and will not be considered for this post if you have been dismissed from a role for such unacceptable behaviours within the last five years. This will also apply if you resign or otherwise leave a role but, because of an adverse decision, would have been dismissed for gross misconduct had you continued in that employment. Pre-employment checks will be carried out.
Cyber & Specialist Operations Command (CSOC) generates and operates specialist capabilities, ready to fight across all domains to make the UK secure at home and strong abroad.
Always on, we are across every UK operation, delivering the capabilities you don’t usually see - or those you can’t.
From cyber warriors and medics to intelligence analysts, special forces, educators, and Defence attachés, our collective expertise delivers the warfighting edge Defence needs to deter threats and secure the nation today and prepare for tomorrow.
CSOC unites Defence’s cyber and specialist capabilities under a single, military command alongside the Royal Navy, British Army, and the Royal Air Force - acting as the UK’s fourth Military Command. For more information, please see here.’
Cyber and Specialist Operations Command (CSOC) is going through a significant transformation programme which aims to design the way in which the new Military Command conducts its business and delivers for Defence and the nation. As a consequence of this, posts within CSOC are/or may become subject to review and potential changes as we continuously improve across the period of the transformation programme. These changes may be minor or could be more substantive and will generate new opportunities. Throughout, the Command’s transformation programme is committed to following the MOD’s framework on managing and supporting people through the change process and places an emphasis on early and open consultation and engagement with the Command’s personnel and Trade Unions.
The Civil Service Judgement Test is
not bankable and therefore must be taken on every vacancy where it is applied.
Should you be invited to complete the online tests, please allow sufficient time to complete the tests and the remainder of the full application form; only candidates who are successful at the test stage will be invited to complete the remainder of the application by clicking ‘Submit Application’. Your application must be completed by 23:55 on the closing date of the vacancy. Late submissions cannot be accepted. The tests are not timed, as they work by giving you harder questions if you answer the previous question correctly, and easier if you get it wrong. You should allow up to an hour for each test, and each test must be completed before you will be invited to complete the second part of your application. Internet access will be required for the duration of the test. Please refer to the attached Candidate Guidance for further information.
Required
Candidates that reach the minimum required pass mark will have their results saved as a banked score against the following tests:
- New Civil Service Verbal Test
- New Civil Service Numerical Test
When a candidate has a banked score they’re not asked to re-take the same test providing it is set at the same level. Scores will be banked for a 6 month period from the date of test completion. If a candidate is invited to take the same test against multiple vacancies, the banked score will be recognised against all vacancies and all active applications will progress.
CSJT scores cannot be banked as each test is generated from the behaviours required for a specific role which will vary between recruitment campaigns.
If you require any particular arrangements (for example due to a disability or health problem) to be made in order for you to complete the online test you MUST contact the DBS Enquiry Centre on 0800 345 7772 BEFORE accessing the online test.
Opening times Mon -Friday 0800- 1600 hrs.
Feedback will only be provided if you attend an interview or assessment.
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.
Security
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is developed vetting (opens in a new window).See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is developed vetting (opens in a new window).See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
Open to UK nationals only.
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job Contact
- Name : RECRUITING-GROUP-MAILBOX-LDN@mod.gov.uk
- Email : RECRUITING-GROUP-MAILBOX-LDN@mod.gov.uk
Recruitment team
- Email : DBSCivPers-ResourcingTeam3@mod.gov.uk
Further information
Please ensure you read the attached candidate information document prior to completing your application. If you are dissatisfied with the service you have received from DBS, or believe that DBS has failed to follow the recruitment process in line with the Civil Service Commission principles of selection for appointment on merit on the basis of Fair and Open competition, you can raise a formal complaint by writing to DBS at the following address: Defence Business Services, Scanning Hub, Room 6124, Tomlinson House, Norcross Lane, Blackpool, FY5 3WP. If after raising your complaint with DBS you remain dissatisfied you can complain directly to the Civil Service Commission at the following address: Civil Service commission, Room G/8, 1 Horse Guards Road, London, SW1A 2HQ Or by email: info@csc.gov.uk.
