About the Company

Silver Birch Care was established in 2006 to provide high-quality supported living services for looked-after young people aged 16 and over.

Today, our group comprises four specialist providers — Silver Birch Care, The Beeches, Benecare, and LLUK — delivering education, accommodation, care, and tailored support to children and young people aged 6–25 years across the UK. We work in partnership with 43 local authorities and county councils and also provide direct services to HM Government Home Office.

Silver Birch has become a provider of choice for many local authorities, who trust us to achieve positive outcomes for the young people placed with us. They have confidence in our ability to support children and young people to live safe, happy, and successful lives, both now and in the future.

About the Role

We’re looking for a proactive and confident HR Advisor to join our growing HR team, with a strong focus on Employee Relations. In this role, you’ll provide expert HR advice across a broad range of services, while acting as a trusted specialist for ER matters.

You’ll work closely with managers, offering hands-on support and guidance across the full lifecycle of ER cases, from initial advice through to resolution. This is an excellent opportunity for someone who is confident managing complex cases and influencing stakeholders at all levels.

The business is growing rapidly and is committed to delivering a meaningful HR transformation to support that growth. As part of this journey, we are introducing new systems including Sona (HRIS), Tribepad (ATS), and YourHippo(Learning & Development platform). These initiatives are designed to enhance the employee experience and drive greater efficiency across the organisation — and you’ll play an important role in embedding them successfully.

Responsibilities- this is not an exhaustive list and a full job description is available on request

Provide pro-active support to managers on complex employee relations issues in particular attendance, disciplinary, grievance and absence meetings and advise those leading the issues on the appropriate approach, ensuring this complies with the relevant employment legislation, policies and best practice. This includes investigation and hearing packs, note taking and outcome letters.
Support our line managers to resolve individual performance/capability issues using appropriate tools, e.g. performance improvement plans and support the manager in taking swift action as appropriate.
Support the annual appraisal process, including appraisal coaching/workshops, communications to the organisation and compliance reporting.
Support the HR Administrator with the family friendly processes, including Maternity, Paternity, Adoption and Shared Parental Leave.
Conduct and manage the monthly sickness reporting process, working alongside the HR Advisor – Midlands/Southeast division.
Provide HR system support and maintenance including HR reporting.
Assist and oversee all HR payroll administration where required and work closely with payroll to ensure all HR information is recorded accurately.
Process and manage any people related subject access requests.
Support the HR KPI monthly and quarterly reporting process alongside the HR Administrator and proactively develop strategies for improving areas of concern.
Support HR policy reviews and development.

Qualifications

A CIPD Level 5 or relevant HR qualification is desirable.

Required Skills

Motivated to achieve excellence and improvement of personal performance with a positive can-do attitude.
Great attention to detail.
Ability to multi-task and prioritise responsibilities and work under pressure.
Excellent communication and strong interpersonal skills, and an ability to build strong relationships.
Commitment to continued personal development, maintaining an up-to-date knowledge of developments across the field, industry, legislation/regulations, and practice relevant to your role.

Pay range and compensation package

This role is advertised up to £45,000 based on experience and qualifications.

Benefits

31 days holiday (inclusive of bank holidays)
Pension with NEST Pensions
Enjoy your birthday off, on us!
Free parking on site
Employee Referral Bonus – Know someone great? Refer them and earn £250 when they join and another £250 when they pass probation
Access to Sage Employee Benefits
24/7 access to our Employee Assistance Program
24/7 access to Free Medical Assistance
Personalised development plans

Schedule

Monday to Friday (09:00 - 17:00) on-site

Equal Opportunity Statement

We are committed to diversity and inclusivity. This role is subject to a satisfactory DBS check and referencing.

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