Nke Iweha

Skills

- Effective Communication
- Leadership & Teamwork
- Problem-Solving & Conflict Resolution
- Organisational Skills
- Goal-Setting & Achievement
- Customer/Client-Focused Mindset
- Adaptability & Resilience
- Technology Proficiency
- Empathy & Emotional Intelligence
- Analytical Skills
- Equality & Diversity

About

I hold a Business Degree and a PGCE in Education, providing a strong foundation in both business principles and educational practices. My experience spans across education, customer service, safeguarding, and financial administration, allowing me to bring a versatile skill set to various roles.

Key Skills:
Customer Service: Extensive experience in customer-facing roles, effectively addressing client needs, resolving issues, and maintaining strong relationships.
Equality, Diversity, and Inclusion (EDI): Proven ability to foster inclusive environments that respect and value diverse perspectives in both education and workplace settings.
Safeguarding: Comprehensive understanding of safeguarding policies and procedures, ensuring the wellbeing of students and clients.
Financial Administration: Experienced in working within client financial affairs, including reconciling personal bank accounts and maintaining accurate records with attention to detail.
Google Suite Proficiency: Strong working knowledge of Google tools, including Google Docs, Sheets, and Classroom, to support productivity and collaboration.
Teamwork: Effective team player, contributing to shared goals, supporting colleagues, and adapting to dynamic team environments.
Organisational Skills: Skilled in managing time and tasks efficiently, with the ability to handle multiple responsibilities across educational and business contexts.

Achievements:
Successfully completed a PGCE in Education, equipping me with the skills to manage classrooms, develop engaging lesson plans, and support student progress.
Delivered outstanding customer service, earning high levels of satisfaction and positive client feedback.
Contributed to EDI initiatives, creating inclusive environments where all individuals feel valued and supported.
Managed client financial affairs, ensuring accurate reconciliation of personal bank accounts and maintaining financial records to a high standard.
Played a key role in team performance, consistently exceeding targets and driving collaborative success.

Previous Job Experiences:
Customer Service Roles: Delivered personalised support, resolved client issues, and fostered strong relationships, enhancing loyalty and satisfaction.
Teaching and Education: Developed and delivered lesson plans, supported student development, and maintained a safe, inclusive learning environment.
Financial Administration: Oversaw financial processes, including reconciling client bank accounts, maintaining accurate records, and ensuring compliance with financial regulations.
Safeguarding: Implemented safeguarding policies and procedures to protect the wellbeing of individuals in educational and professional settings.
My diverse background has allowed me to develop a flexible, detail-oriented approach to my work, excelling in customer service, education, and financial management while promoting inclusivity and collaboration.