Kurt Geiger | About Us
We are an inclusive, creative footwear and accessories brand powered by kindness. We want to empower our talent to be confident and true to themselves, the London way. London is our home, our heartbeat, and we draw inspiration from the energy and spirit of the city, its diversity and creativity. For over fifty years our team of in-house shoe and accessory designers have been creating authentic, distinctive designs from our London headquarters. The rainbow is our signature. It represents the good energy and love we have for our community and the many ways we collectively express our individual style.
We Are One: For Love | For Diversity | For Change | For Equality | For Kindness | For Freedom | For Unity Against Racism
Role Overview
The Client & Brand Relations Coordinator plays a pivotal role in managing client relationships, supporting brand partnerships, and delivering exceptional in-store and experiential service. This role sits at the intersection of CRM, clienteling, events, and stakeholder management, ensuring seamless communication between internal teams, clients, and external brand partners.
The successful candidate will be highly organised, relationship-driven, and confident working cross-functionally with retail teams, buying teams, and wholesale brand managers.
Key Responsibilities
Client & CRM Management
- Own and manage the existing client and CRM database, ensuring data accuracy, segmentation, and ongoing optimisation
- Lead client outreach initiatives, including personalised communications, event invitations, promotions, exclusives, and waitlist management
- Coordinate bookings and appointments, ensuring a smooth and premium client experience
- Analyse client data to identify engagement opportunities, trends, and growth areas
Clienteling & Team Support
- Train and support floor management and retail teams on clienteling best practices
- Encourage and enable teams to sign up new clients and proactively manage relationships with existing clients
- Act as a resource for client engagement strategies and relationship-building across the floor
Stakeholder & Brand Management
- Serve as a key point of contact for external stakeholders, including KG Buying, the Selfridges team, and wholesale brand managers
- Maintain strong, professional relationships to ensure alignment on priorities, activations, and client engagement opportunities
Retail & Personal Shopping Support
- Support Selfridges Personal Shopping and Ready-to-Wear teams in delivering seamless, elevated service
- Share relevant brand, product, and client insights to support meaningful client interactions
- Assist with the coordination of content, launches, and key moments relevant to these teams
Events & Activations
- Support the planning, organisation, hosting, and delivery of in-store activations and events for KG wholesale and own brands
- Manage wait lists, client communications, and on-the-day logistics to ensure flawless execution
- Capture post-event insights and feedback to inform future initiatives
Requirements
Skills & Experience
- Strong experience in CRM, clienteling, retail operations, or luxury/fashion environments
- Excellent interpersonal and communication skills with a client-first mindset
- Highly organised with strong attention to detail and the ability to manage multiple priorities
- Confident working with internal and external stakeholders at all levels
- Comfortable analysing data and translating insights into actionable strategies
- Experience supporting events or activations is highly desirable
Personal Attributes
- Proactive, personable, and relationship-focused
- Commercially aware with a passion for luxury retail and brand storytelling
- Adaptable and collaborative, with a solution-oriented mindset
Benefits
- Competitive basic salary
- Pension and life assurance
- Enviable discounts
- And so much more!
If you're successful, you will work for a business which recognises that amazing people are the key to driving our business forward and fulfil our vision of being the world's leading multi-channel retailer of luxury branded shoes and accessories. We are a fast-paced business where no two days are the same, so you will need to be adaptable; but we will reward your hard-work, commitment and loyalty with a fantastic benefits package and very real opportunities for progression.
We Are One
For Love | For Diversity | For Change | For Equality | For Kindness | For Freedom | Against Racism
