Job Overview
The purpose of this role is to provide a reception and clerical service for The Riverside Clinic which provides contraception and sexual health care. The role is varied with a combination of managing the reception area, taking calls and booking appointments. As well as supporting the clinical staff with administrative duties.
Main duties of the job
To Provide a Reception Service To Include
- Meeting and greeting all patients and visitors to the department in a friendly, sensitive and non-judgemental manner.
- Making new and follow up appointments and rearranging as necessary both face-to-face and over the telephone.
- Registering patients and inputting patients’ details on computer.
- Scanning documents
- Giving appropriate clinic information to patients when attending appointments.
- Confirming patient details are correct and updated as required.
- Dealing with difficult patients at reception or on the telephone by adopting a calm and tactful manner.
- Ensuring any complaints or compliments are documented appropriately and referred to the line manager.
- Managing incoming post appropriately.
- Liaising with offsite IT Technical Support in the event of a computer malfunction.
- Informing patients of negative results if they phone requesting them.
- Maintaining a clean and tidy reception area.
- Updating telephone recorded messages
- Checking and responding to emails that have come through on the Riverside Clinic shared email
Working for our organisation
At the RUH we put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone’s contribution in supporting the exceptional, person-centred care we pride ourselves on.
We are proud to be in the top 20 best hospitals to work for in the country.
We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks – celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.
A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.
We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We’ve even got a pool!
We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we’re providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research.
Detailed Job Description And Main Responsibilities
Please see the attached job description and person specification for more information about the role.
Person specification
Knowledge
Essential criteria
- Experience of dealing with the public both face-to-face and on the telephone
Desirable criteria
- Experience of working in the NHS or similar health care setting. Experience of reception work.
Skills
Essential criteria
Desirable criteria
- Evidence of regular computer us in previous work role
Qualifications
Essential criteria
- Good written English on supporting statement
Desirable criteria
- English and maths GCSE or equivalent.
Please note - Due to recent changes in UK immigration and visa rules applicants who do not currently have the right to work in the UK may not be considered unless an alternative right to work solution can be provided. Candidates requiring sponsorship (or will need sponsorship at the end of a current visa e.g. those with graduate visa's) should review the eligibility criteria on the gov.uk website before applying: Prove your right to work to an employer: Overview - GOV.UK
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
- Receptionist job description (PDF, 539.8KB)
- Join the RUH (PDF, 1.1MB)
Further details / informal visits contact
Name Sapphire Barter Job title Admin Team Lead Email address sapphire.barter@nhs.net Telephone number 01225826842
