Cash Application & Billing Specialist (6 month FTC)
We’re Pret: proud makers of freshly made food, organic coffee, and big ideas. Across 750+ shops and 20+ countries, our teams are shaping the future of Pret through innovation, inclusion, great customer service and a shared passion for doing the right thing. We’re growing fast on our mission to be the employer of choice in hospitality, everywhere we operate – so this an exciting time to hop on board.
We Believe in Growing Good Things
Growth is at the heart of everything we do. From the freshly hand-made food we create every day, to supporting our teams, we help our people grow in confidence, skills and to pursue their unique paths. Pret is where passionate, hardworking, wonderful people (like you!) find what they need to shine. And the proof is in the pudding – over 80% of our Managers started on the shop floor! So did 20% of our Support Centre teams, including our CEO, Pano.
What we’re looking for
We’re looking for passionate team players to bring joy to our customers every day. As a Cash application & Billing specialist you’ll keep Pret’s cash and revenue processes running smoothly by accurately posting high volumes of cash across multiple merchants, bank accounts, and international markets, as well as raising customer invoices for a wide range of markets and categories. Your work ensures clean financial data, timely cash allocation, and reliable billing—helping teams across Pret make better decisions, maintain strong customer relationships, and support the company’s continued growth.
Key Responsibilities
Core Responsibilities (Day to Day)
★ Accurately post and allocate high‑volume cash receipts from multiple merchants, bank accounts, and markets, resolving discrepancies where needed.
★ Raise customer invoices and credit memos across various markets and customer categories, ensuring accuracy and compliance with internal controls.
★ Manage billing and cash‑application queries through shared mailboxes, providing timely and professional support to internal and external stakeholders.
★ Maintain clean customer account data by investigating unallocated cash, short payments, and posting issues, escalating only when required.
★ Support continuous improvement by identifying recurring issues, contributing to process enhancements, and maintaining strong documentation for audit readiness.
Month End Activities
★ Ensure all cash receipts, merchant settlements, and bank postings for the period are fully processed, accurately allocated, and reconciled to supporting remittance data.
★ Validate billing activity by checking invoices, credit notes, and revenue postings against system reports, approved documentation, and market‑level inputs to ensure completeness and accuracy.
★ Review unallocated cash, aged items, and unresolved discrepancies, investigating outstanding balances and providing clear updates on status.
★ Perform month‑end checks between the Accounts Receivable subledger and source data (billing files, merchant statements, POS settlements) to confirm alignment before reconciliation to the General Ledger.
★ Prepare and submit month‑end reports on cash allocation, billing activity, reconciling items, and any risks or delays, ensuring the Finance Manager has clear visibility of outstanding issues.
★ Reconcile Accounts Receivable subledger to the General Ledger, ensuring integrity of revenue reporting.
★ Investigate and resolve sales variances, mis-banking, and post discrepancies with clear audit trail.
Control, Governance & Stakeholder Support
★ Follow internal controls, approval workflows, and documentation standards across all billing and cash‑application activities to ensure accuracy, compliance, and audit readiness.
★ Maintain strong data integrity by ensuring postings, invoices, and account updates are accurate, properly supported, and aligned with Pret’s OtC policies.
★ Work collaboratively with Retail Operations, Sales, Finance, and market teams to resolve invoicing or payment‑related queries promptly and professionally.
★ Support agreed SLAs and KPIs by providing timely responses, clear communication, and consistent service across stakeholders.
★ Proactively highlight recurring issues, control gaps, or trends that may impact billing accuracy, cash allocation timeliness, or debtor performance.
Experience & Skills Required
★ Minimum 3+ years’ experience in Accounts Receivable, Billing, Cash Application, or Order‑to‑Cash roles, ideally in a high‑volume environment.
★ Solid understanding of billing processes, cash allocation, reconciliations, and basic working capital principles.
★ Strong attention to detail with the ability to identify and resolve discrepancies quickly and accurately.
★ Good Excel capability, including lookups, reconciliations, data analysis, and report preparation.
★ Experience using ERP systems (NetSuite preferred) and confidence working with multiple data sources or merchant platforms. Exposure to BlackLine or similar reconciliation tools are advantageous.
★ Clear and professional communicator, able to work with stakeholders across Finance, Retail Operations, Sales, and market teams.Comfortable operating in a fast‑paced, high‑volume retail or multi‑market environment, especially during month‑end.
★ Proactive, organised, and committed to maintaining accuracy, strong controls, and high‑quality documentation.
About you
★ Be kind, honest and generous: bring genuine warmth and your authentic self to work every day.
★ Bring your passion: share our passion for food and exceptional customer service.
★ Spread joy every day: small acts of kindness are a big part of what makes the Pret experience special.
We offer
★ £33,000 per annum. Temporary role for an initial 6‑month period, with the possibility of extension.
★ Gold Card: We love making people’s day through our food and drinks. That goes for our teams too. That’s why everyone gets a Gold Card. When you’re in the office, your food and drinks are on us. And when you’re not, you can use your Gold Card to get up to 5 Barista-made drinks a day, and 50% off everything else (food, snacks, bottled drinks – the lot).
A few more perks
★ You’ll get 33 days of annual leave pro rated for 6-month period (including flexible Bank Holidays), increasing to 38 days the longer you’re with us
★ Free private medical cover, with the option to add family or partner at an additional cost
★ 4% of your pension contribution matched by Pret, rises to 5% after 5 years
★ Life assurance at 3x annual salary
★ Loyalty award for 5, 10, 15, 20 years’ service
★ Flexible Benefits Platform packed with lifestyle discounts
★ Season ticket loans
★ Healthcare cash plan
★ Financial wellbeing provisions
★ Free mortgage services
★ Sabbatical after 3 years
★ Opportunities to support our charity, The Pret Foundation
We also offer
★ Individual ways to grow - We offer lots of opportunities for learning, whether you join us for a short stint or the long game, you’re good to grow with us. Including fully funded professional qualifications, leadership development and mentoring.
★ Diversity and belonging - Everyone is welcome at Pret, we want you to feel confident and valued for who you are and to truly belong.
★ Pace and variety - Our work is fast paced with lots of variety, you’ll build a diverse skill set and learn a lot!
★ Community and purpose - We’re proud to make a difference through The Pret Foundation, from tackling homelessness to reducing food waste and creating positive change for people and communities.
Our values
★ Happy Teams Happy Customers
★ Amazing Standards Every day
★ Never Standing Still
★ Doing The Right Thing
The interview journey
Every interview process at Pret begins with the same two stages. First, you’ll have a relaxed 30-minute conversation with our Talent Acquisition Manager and the Line Manager for this role so we can get to know you and your experience. Next, you’ll be invited to a one-hour, in-person interview with the hiring manager and a team member at our Head Office in London Victoria.
Depending on the role and function, there may be additional stages. These could include time spent in one of our shops, completing a task, or meeting a senior leader.
Before you apply
This role is based at Pret’s Support Centre in London Victoria, where we work in a hybrid way - typically three days a week in the office.
We’d love to get to know you, not a robot, so please do not rely on AI to complete your application.
