East Midlands (England), East of England, London (region), North East England, North West England, Scotland, South East England, South West England, Wales, West Midlands (England), Yorkshire and the Humber
Job Summary
This is a National Role
Job Description
Directorate: MoJ Project Delivery Function
Job Title: Comms and Engagement Support Officer
Pay Span or equivalent: HEO (Band C)
The Ministry of Justice (MoJ) priorities include improving public safety and reducing reoffending by reforming prisons, probation and youth justice, and building a justice system which makes access to justice swifter and more certain for all citizens whatever their background. Project professionals in the MoJ help to improve the government’s ability to protect the public and reduce reoffending, and to provide a more effective, transparent and responsive criminal justice system for victims and the public. MoJ expects its leaders to show openness, honesty and commitment, and, of course, to deliver results.
The Project Delivery Function (PDF) provides project professionals and project delivery services to the business. As the Communications and Engagement Support officer for the PDF you will sit within the Project Delivery Function Management Office (PDFMO), reporting to the Comms and Engagement Manager, People Lead, Head of Business and Corporate Services and Chief Operating Officer. You will pivotal role in supporting all the Function’s internal and external comms and engagement. In our Functional model our ability to communicate, engage and influence effectively across the business at all levels is key to successful delivery and you will be responsible for supporting the Comms and Engagement manager in delivering this. You will support in the delivery of the Comms and Engagement strategy and delivery plan and ensuring effectively communication and engagement on key Project Delivery information and support improved project performance and improved compliance with Government Project Delivery Standards.
Although the role will nominally be attached to a specific workstream, you will be exposed to a wide range of activity across the PDFMO and also the Department’s portfolio of projects and programmes through your work across the Function. You will be key to the ongoing development of the PDFMO, maintaining and enhancing systems and processes for the smooth-running of the PDF. You will have the opportunity to build relationships with Senior Leaders within the Function, colleagues across the department and with other Government Departments.
You will be joining an evolving Function in a time of change and will be in the centre of delivering that change. You will need to be prepared to work collaboratively as an enthusiastic and active team player, adopting a flexible approach to the role whilst having effective interpersonal and communication skills.
This is an operational and corporate-facing role, focused on improving how information is shared, understood and used across the Function. You will help plan, draft and deliver internal communications across a range of channels, including bulletins, intranet content, visual products and senior leader briefings, supporting engagement with the Project Delivery Profession and key stakeholders across the Ministry of Justice. You will support the continuous improvement of internal communications and engagement channels, using insight and data to understand what works well and where changes are needed. This includes contributing to the development and maintenance of engagement reporting and dashboards, working with colleagues to analyse engagement data, and helping to translate insight into practical recommendations.
In addition, you will support the coordination and delivery of internal engagement activity, such as Stand-ups, events, awareness days and profession-wide sessions. This will include forward planning, agenda management, inbox management and providing clear, timely communications to support participation and engagement across the Function.
The PDFMO are currently based across London and Leeds, therefore regular travel and flexible working is required to suit the needs of the business.
MoJ expects its leaders to show openness, honesty and commitment, and, of course, to deliver results.
Key Responsibilities Of The Role
These responsibilities may be refined in line with evolving business needs, team capacity and organisational priorities.
Improvement of profession engagement
- Develop and deliver a bi-monthly Project Delivery Profession bulletin to improve engagement and information sharing.
- Assist with SRO engagement and wider profession communications.
- Drive continuous improvement through evaluation, user testing, and implementation of recommendations.
Reviewing and development Comms and Engagement channels
- Lead the creation of an Engagement Data Dashboard using Power BI to provide senior leadership with insights on channel effectiveness.
- Support the review and enhancement of engagement channels across the Function.
- Design and produce visual communications to improve clarity and accessibility.
- Collaborate with central teams to develop and launch a centralised PDF Corporate Hub.
Senior Leader Engagement
- Support effective stakeholder management, including engaging with senior leaders, Service Transformation Group and profession-wide networks.
- Produce concise, strategic briefings for senior leadership forums, including Stand-up meetings, SRO Roundtables, and G6 events.
- Draft clear, impactful communications that convey key messages aligned with Functional strategy, Ministry of Justice priorities, and wider cross-government objectives.
Managing Function Comms and Engagement processes
- Coordinate logistics for PDF Stand-up and PDG events, including forward planning and agenda management.
- Maintain and update the Function’s Comms & Engagement Plan to ensure alignment with strategic objectives.
- Plan and deliver cross-Function events such as awareness days, away days, and conferences.
- Organise regular team-level engagement activities (e.g., Let’s Talk sessions and Teach-ins).
- Manage the PDFComms inbox, ensuring timely and accurate responses.
- Provide guidance and oversight to Band D colleagues on comms and engagement tasks.
- Deputise for the Comms & Engagement Manager when required.
- Support communications for the PDF Transformation and Business Plan.
- Contribute to broader team priorities including capability, workforce planning and other cross-cutting projects.
Skills And Experience
You will have experience of delivering change in Government and a keen interest in how we can improve the delivery of change. Your skills and experience should include:
- Strong digital capability, with proficiency in Microsoft 365 tools (including Teams, PowerPoint, SharePoint and Outlook).
- Demonstrable experience coordinating activity, establishing and maintaining processes, and working to deadlines.
- Strong organisational skills, with the ability to prioritise and manage multiple tasks simultaneously.
- Clear and confident written communication skills, with the ability to draft accessible, engaging communication products for diverse audiences.
- Strong stakeholder management skills, with experience building relationships across teams and senior leadership.
- Ability to analyse engagement data and use insights to inform improvements.
This list is not exhaustive, and the successful candidate will need to be flexible to undertake other duties as required to meet business needs.
Location & Terms of appointment
Salary and Grade
HEO (Band C)
Travel and Office Attendance
These posts are advertised nationally but frequent travel will be required to locations where colleagues are based.
Your base office location at an MoJ HQ site, Justice Collaboration Centre, or Justice Satellite Office will be discussed if successful, as we do not offer home working contracts. All available sites are listed on the MoJ office locations.
Following the return to offices initiative any MoJ employee based in a MoJ building should be attending the office a minimum of two days a week. Typically, this will be at your base office location at an MoJ HQ site, Justice Collaboration Centre, or Justice Satellite Office. If you are required to travel to another office or site with your project/programme, this will be classed as a day’s office attendance.
Flexible Working Options
MoJ offers a flexible working system in many of its offices.
Job Sharing and Reduced Hours
All applications for job sharing or reduced hours will be treated fairly and, on a case-by-case basis in accordance with the MoJ’s flexible working policy and equality policy.
Excess Fares and Relocation Allowances
These roles are not eligible for relocation allowances, but excess fares may be considered in accordance with MoJ’s excess fares allowance policy.
Application Process
You are required to complete an application form providing evidence of how you meet the requirements of the role and below competencies (up to 500 words per competency)
and upload an anonymous CV.
- Communicating and Influencing
- Changing and Improving
- Delivering at Pace
- Managing a Quality Service
Please use the ‘Apply for Role’ button at the top of the page to begin the application form.
Use of Artificial Intelligence (Al)
You must ensure that any evidence submitted as part of your application, including your CV, statement of suitability and behaviour examples, are truthful and factually accurate. Please note that plagiarism can include presenting the ideas and experiences of others, or generated by artificial intelligence, as your own.
https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/
Interview
Successful Candidates Will Then Be Invited For Interview Which Will Take Place Face-to-face At One Of Our MoJ HQ Offices. These Are Located At:
- 5 Wellington Place, Leeds, LS1 4AP
- 10 South Colonnade, Canary Wharf, E14 4PU
The interview will consist of a variety of Civil Service behavioural and strength questions as per the Success Profiles recruitment framework.
In-Tray Activity
The day ahead of your interview you will be required to complete an In-tray Activity. This is designed to test your performance against skills required for the role. Information on how and when the In-tray should be completed will be sent to you during the week prior to your interview.
Contact Details
If you have any questions or concerns regarding your application for the role then please contact:
ProjectDeliveryRes@justice.gov.uk
Directorate: MoJ Project Delivery Function
Job Title: Comms and Engagement Support Officer
Pay Span or equivalent: HEO (Band C)
The Ministry of Justice (MoJ) priorities include improving public safety and reducing reoffending by reforming prisons, probation and youth justice, and building a justice system which makes access to justice swifter and more certain for all citizens whatever their background. Project professionals in the MoJ help to improve the government’s ability to protect the public and reduce reoffending, and to provide a more effective, transparent and responsive criminal justice system for victims and the public. MoJ expects its leaders to show openness, honesty and commitment, and, of course, to deliver results.
The Project Delivery Function (PDF) provides project professionals and project delivery services to the business. As the Communications and Engagement Support officer for the PDF you will sit within the Project Delivery Function Management Office (PDFMO), reporting to the Comms and Engagement Manager, People Lead, Head of Business and Corporate Services and Chief Operating Officer. You will pivotal role in supporting all the Function’s internal and external comms and engagement. In our Functional model our ability to communicate, engage and influence effectively across the business at all levels is key to successful delivery and you will be responsible for supporting the Comms and Engagement manager in delivering this. You will support in the delivery of the Comms and Engagement strategy and delivery plan and ensuring effectively communication and engagement on key Project Delivery information and support improved project performance and improved compliance with Government Project Delivery Standards.
Although the role will nominally be attached to a specific workstream, you will be exposed to a wide range of activity across the PDFMO and also the Department’s portfolio of projects and programmes through your work across the Function. You will be key to the ongoing development of the PDFMO, maintaining and enhancing systems and processes for the smooth-running of the PDF. You will have the opportunity to build relationships with Senior Leaders within the Function, colleagues across the department and with other Government Departments.
You will be joining an evolving Function in a time of change and will be in the centre of delivering that change. You will need to be prepared to work collaboratively as an enthusiastic and active team player, adopting a flexible approach to the role whilst having effective interpersonal and communication skills.
This is an operational and corporate-facing role, focused on improving how information is shared, understood and used across the Function. You will help plan, draft and deliver internal communications across a range of channels, including bulletins, intranet content, visual products and senior leader briefings, supporting engagement with the Project Delivery Profession and key stakeholders across the Ministry of Justice. You will support the continuous improvement of internal communications and engagement channels, using insight and data to understand what works well and where changes are needed. This includes contributing to the development and maintenance of engagement reporting and dashboards, working with colleagues to analyse engagement data, and helping to translate insight into practical recommendations.
In addition, you will support the coordination and delivery of internal engagement activity, such as Stand-ups, events, awareness days and profession-wide sessions. This will include forward planning, agenda management, inbox management and providing clear, timely communications to support participation and engagement across the Function.
The PDFMO are currently based across London and Leeds, therefore regular travel and flexible working is required to suit the needs of the business.
MoJ expects its leaders to show openness, honesty and commitment, and, of course, to deliver results.
Successful Candidates Will Then Be Invited For Interview Which Will Take Place Face-to-face At One Of Our MoJ HQ Offices. These Are Located At:
- 5 Wellington Place, Leeds, LS1 4AP
- 10 South Colonnade, Canary Wharf, E14 4PU
The interview will consist of a variety of Civil Service behavioural and strength questions as per the Success Profiles recruitment framework.
In-Tray Activity
The day ahead of your interview you will be required to complete an In-tray Activity. This is designed to test your performance against skills required for the role. Information on how and when the In-tray should be completed will be sent to you during the week prior to your interview.
Contact Details
If you have any questions or concerns regarding your application for the role then please contact:
ProjectDeliveryRes@justice.gov.uk
Person specification
Please Refer To Job Description
Behaviours
We'll assess you against these behaviours during the selection process:
- Communicating and Influencing
- Changing and Improving
- Delivering at Pace
- Managing a Quality Service
Alongside your salary of £35,335, Ministry of Justice contributes £10,236 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
- Access to learning and development
- A working environment that supports a range of flexible working options to enhance your work life balance
- A working culture which encourages inclusion and diversity
- A Civil Service pension with an employer contribution of 28.97%
- Annual Leave
- Public Holidays
- Season Ticket Advance
For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.
Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.
https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ
Feedback will only be provided if you attend an interview or assessment.
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.
Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This Job Is Broadly Open To The Following Groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job Contact :
- Name : SSCL Recruitment Enquiries Team
- Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk
- Telephone : 0345 241 5359
Recruitment team
- Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk
Further information
Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/
https://jobs.justice.gov.uk/careers/JobDetail/15737?entityId=15737
