Synopsis
- Fixed-term opportunity until December
- Play a key role in shaping positive first impressions across the employee lifecycle
- $87,550 - $98,541 + superannuation
About The Role
The People Services and Experience Officer plays a key role within the People, Culture and Safety team, delivering high-quality, people-focused support across the employee lifecycle.
As a first point of contact for employees, candidates and leaders, you’ll provide responsive, accurate and proactive support across recruitment, onboarding and HR administration. This is a highly service-oriented role where attention to detail, strong systems capability and professionalism are essential.
You’ll help create a seamless and positive employee experience by ensuring processes are efficient, compliant and aligned to organisational values.
A Little More About The Role
In this role you will:
- Deliver high-quality customer service via phone, email and digital channels, resolving enquiries in a timely and professional manner
- Support recruitment and onboarding processes, including preparing employment offers and documentation
- Maintain accurate employee records in HR systems, ensuring data integrity and confidentiality
- Provide guidance on HR processes such as onboarding, probation and general policy queries
- Ensure compliance with HR policies, procedures and legislative requirements
- Assist with audit readiness and maintain accurate documentation for employee lifecycle events
- Contribute to continuous improvement initiatives to enhance service delivery and employee experience
Why join Team Melbourne?
Located on the traditional lands of the Bunurong Boon Wurrung and Wurundjeri Woi-wurrung peoples of the Kulin Nation, Melbourne is globally recognised as one of the most liveable, diverse, and dynamic cities.
At the heart of it all is the City of Melbourne – a passionate, purpose-driven organisation where your work truly matters. As part of Team Melbourne, you’ll help deliver what’s most important to the people who live, work, study, visit and invest in our great city.
We’re proud champions of diversity, committed to continuous improvement, and driven by a shared vision for a vibrant and sustainable future.
This is more than just a role – it’s your chance to make a real impact, contribute to something bigger, and shape Melbourne’s future alongside a collaborative and forward-thinking team.
About You
You’re someone who thrives in a fast paced, service focused environment and enjoys helping others. You take pride in delivering accurate work, building relationships and contributing to a positive team culture.
You Will Bring
- A strong customer service ethos with a focus on delivering positive experiences
- Excellent attention to detail and ability to manage multiple tasks
- Strong systems capability and confidence working across HR or admin platforms
- A proactive mindset with a willingness to learn and improve processes
- The ability to handle confidential and sensitive information with integrity
- Strong communication skills and a collaborative approach
What Your Experience Might Look Like
- Experience in administration, customer service or a shared services environment (HR highly regarded)
- Exposure to HR systems, recruitment platforms or onboarding processes (desirable)
- Understanding of basic HR processes, confidentiality and record keeping requirements
- Strong organisational skills with the ability to meet deadlines and maintain accuracy
Benefits Of Working With Us
- Attractive remuneration & benefits: Excellent pay package with a range of exciting benefits. Flexible working, study assistance & other great corporate discounts.
- Excellent leave entitlements: Enjoy up to 20 weeks of fully paid parental leave for primary carers, in addition to the government-funded parental leave, with no waiting period to access. Part-time equivalents are also available for added flexibility.
- Career progression: Career development support and opportunities to learn new skills within a creative and exciting environment.
- Work-life balance and hybrid working: We support flexible hours, alternative work arrangements (like ADOs), and hybrid work-from-home options.
How To Apply
We'd love to hear how you can make an impact in this role! As part of your application, you will be required to:
- Attach your updated resume
- Include a cover letter (max one page) outlining your relevant experience and why you're a great fit for this role.
Submit your application no later than 11:45pm on Sunday, 17 May, 2026.
A few important things to note – don’t miss out!
- Applications must be submitted online. Unfortunately, we can’t accept applications via email, so please be sure to apply through the official job link provided.
- Apply early! This role may close sooner than the listed closing date if we find the right candidate — so don’t wait to get your application in.
- We are a child safe organisation. The City of Melbourne has a zero tolerance for child abuse. All employees undergo thorough safety screening, including a Police Check and, for most roles, a Working with Children Check.
Need more info?
Refer to the position description below or contact
Alexandra Yosifidis – Head of Talent and People Experience, alexandra.yosifidis@melbourne.vic.gov.au
Inclusion matters
We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people from all cultural and linguistic backgrounds, people with disabilities, LGBTIQA+ individuals, and people of all ages and faith backgrounds.
We provide reasonable adjustments throughout the recruitment process to support all applicants. If you require any adjustments, please let us know via the application prompts or inform our Careers team if you’re contacted for an interview.
