At M&S, colleague voice matters. We’re looking for an inspiring and insight-led Engagement Lead to shape and deliver our colleague engagement strategy across the business, helping us build a high-performing, customer-first culture where colleagues feel listened to, valued and empowered to make a difference. In this role, you’ll turn data, feedback and colleague sentiment into meaningful action, working closely with senior leaders, People teams, Centres of Expertise, Internal Communications and external partners to drive positive change across M&S.,
All the details
This role can be based in either our Salford Quays Support Office or London Support Office.
What You’ll Do
Your key accountabilities will include:
- Lead the development and delivery of a clear, insight-led colleague engagement strategy aligned to M&S behaviours and transformation goals.
- Own and evolve our colleague listening approach, including surveys and listening sessions across all levels of the organisation, ensuring colleague voice is understood and acted upon.
- Translate engagement data, trends and feedback into clear insight, practical recommendations and prioritised actions for business areas and senior leaders.
- Work collaboratively with People Partnering teams, COEs, People Hub, Business Involvement Group, Internal Communications and external survey providers to bring engagement plans to life.
- Build leadership capability by helping leaders understand engagement insight, take meaningful action and keep local action plans relevant, visible and impactful.
Who You Are
Your skills will include:
- A strategic problem solver who can turn data, feedback and insight into clear stories, recommendations and action.
- Excellent communication, presentation and facilitation skills, with the ability to make complex insight simple, engaging and actionable.
- Strong business partner management and influencing skills, including confidence working with senior leaders and Exec-level partners.
- A strong understanding of engagement, culture, organisational effectiveness and change, ideally within a fast-paced retail or customer-led environment.
- Strong project management skills, attention to detail and confidence working with tools such as Excel, PowerPoint, Power BI and communications sites.
What’s in it for you?
Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.
Here are just a few of the benefits that make working here even more rewarding:
- 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation
- Competitive holiday allowance with the option to buy more
- Discretionary bonus schemes linked to your performance and ours
- Strong pension and life assurance to help plan for the future
- Tailored induction and training to support your development from day one
- Exclusive perks and savings through our M&S Choices portal
- Market-leading family policies, including parental, adoption and neonatal leave
- 24/7 wellbeing support, including virtual GP access and mental health services
- One paid volunteer day a year to support a cause that matters to you
Everyone’s welcome
We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
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