We’re Pret: proud makers of freshly made food, organic coffee, and big ideas. Across 750+ shops and 20+ countries, our teams are shaping the future of Pret through innovation, inclusion, great customer service and a shared passion for doing the right thing. We’re growing fast on our mission to be the employer of choice in hospitality, everywhere we operate – so this an exciting time to hop on board.
We Believe in Growing Good Things
Growth is at the heart of everything we do. From the freshly hand-made food we create every day, to supporting our teams, we help our people grow in confidence, skills and to pursue their unique paths. Pret is where passionate, hardworking, wonderful people (like you!) find what they need to shine. And the proof is in the pudding – over 80% of our Managers started on the shop floor! So did 20% of our Support Centre teams, including our CEO, Pano.
What we’re looking for
We’re looking for passionate team players to bring joy to our customers every day. As a Test Manageryou’ll take ownership of all testing activity across key strategic business systems. This is a newly created role requiring hands-on leadership where you will define, build and embed a fit-for-purpose testing function. You’ll play a critical role in ensuring high-quality, reliable system delivery. You’ll be working closely with colleagues across Pret’s Technology team and the wider Pret business to ensure that transformation initiatives and regular releases from our SaaS providers are tested appropriately.
Key responsibilities
- Define and implement the overall test strategy, approach and standards
- Establish testing governance, processes and best practices aligned to business and IT objectives
- Own the end-to-end test lifecycle including system, integration, UAT, regression and release testing
- Lead and execute testing activities for strategic business systems, ensuring quality, risk mitigation and on-time delivery
- Create and maintain test plans, schedules, environments and entry/exit criteria
- Manage defects, risks and dependencies, providing clear reporting and recommendations to stakeholders
- Drive the growth and maturity of testing capability within the organisation
- Work closely with Programme Managers, Business Analysts, Engineers and external software vendors
- Act as the primary point of contact for all testing-related matters
- Provide clear, concise reporting on test progress, quality metrics and readiness for go-live
- Select, implement and optimise test tools where appropriate (manual and automated)
- Drive continuous improvement in test efficiency, coverage and quality outcomes
- Promote a quality-first mindset across delivery teams
Experience and Skills required
- Proven experience as a Test Manager or Senior Test Lead in complex IT environments.
- Strong knowledge of testing methodologies, test lifecycle management and defect management.
- Experience testing large-scale business systems (e.g. ERP, CRM, HR, Finance, or enterprise platforms).
- Excellent stakeholder management and communication skills.
- Ability to operate in a newly created role and build processes from the ground up.
- Experience delivering testing within Agile, Waterfall, or hybrid delivery models.
- Exposure to test automation strategies and tools.
- Experience working with third-party vendors or system integrators.
- Relevant testing qualifications (e.g. ISTQB).
About you
- Be kind, honest and generous: bring genuine warmth and your authentic self to work every day.
- Bring your passion: share our passion for food and exceptional customer service.
- Spread joy every day: small acts of kindness are a big part of what makes the Pret experience special.
We offer
- £70,000 - £80,000 per annum plus 20% bonus potential
- Gold Card: We love making people’s day through our food and drinks. That goes for our teams too. That’s why everyone gets a Gold Card. When you’re in the office, your food and drinks are on us. And when you’re not, you can use your Gold Card to get up to 5 Barista-made drinks a day, and 50% off everything else (food, snacks, bottled drinks – the lot).
A few more perks
- You’ll get 33 days of annual leave (including flexible Bank Holidays), increasing to 38 days the longer you’re with us.
- Free private medical cover, with the option to add family or partner at an additional cost
- 4% of your pension contribution matched by Pret, rises to 5% after 5 years
- Life assurance at 3x annual salary
- Loyalty award for 5, 10, 15, 20 years’ service
- Flexible Benefits Platform packed with lifestyle discounts
- Season ticket loans
- Healthcare cash plan
- Financial wellbeing provisions
- Free mortgage services
- Sabbatical after 3 years
- Opportunities to support our charity, The Pret Foundation
We also offer
- Individual ways to grow - We offer lots of opportunities for learning, whether you join us for a short stint or the long game, you’re good to grow with us. Including fully funded professional qualifications, leadership development and mentoring.
- Diversity and belonging - Everyone is welcome at Pret, we want you to feel confident and valued for who you are and to truly belong.
- Pace and variety - Our work is fast paced with lots of variety, you’ll build a diverse skill set and learn a lot!
- Community and purpose - We’re proud to make a difference through The Pret Foundation, from tackling homelessness to reducing food waste and creating positive change for people and communities.
Our values
- Happy Teams Happy Customers
- Amazing Standards Every day
- Never Standing Still
- Doing The Right Thing
The interview journey
Every interview process at Pret begins with the same two stages. First, you’ll have a relaxed 30-minute conversation with our recruitment team so we can get to know you and your experience. Next, you’ll be invited to a one-hour, in-person interview with the hiring manager at our Support Centre in London Victoria.
Depending on the role and function, there may be additional stages. These could include time spent in one of our shops, completing a task, or meeting a senior leader.
Before you apply
This role is based at Pret’s Support Centre in London Victoria, where we work in a hybrid way - typically three days a week in the office.
We’d love to get to know you, not a robot, so please do not rely on AI to complete your application.
Deadline to apply for this role: 10.02.2026
