Position
POSITION: DIOR AMBASSADOR
LOCATION: HEATHROW AIRPORT
Do you wish to join the House of Dreams?
In this House, you will continue to perpetuate the dream of our creator: that of a more beautiful and happier world.
You will also consolidate our vision: to become the most desirable House in the world of beauty, an absolute reference of French luxury, a symbol of joy and hope.
This Vision Is Carried By Our Six Values That You Will Embody Daily As Designers Of Dreams - Values That Engage And Define Us
Create Passionately
Craft together with joy
Excel for ultimate luxury
Lead with audacity
Cultivate Triumphant inclusivity
Commit and act to re-enchant the world.
Design your dreams with Dior.
Your Impact
As a Beauty Consultant for Parfums Christian Dior, you are a brand ambassador. In your role, you are responsible for driving fragrance & beauty sales by achieving your sales targets while promoting the brand and providing a personalised luxury service to customers.
Through your passion for the brand you will demonstrate an attitude that befits Parfums Christian Dior at all times.
Position
JOB RESPONSIBILTIES
Sales
- To be an expert in Fragrance, makeup and skincare, able to present and apply products to inspire and gain new clients
- To pro - actively sell Parfums Christian Dior products and provide a luxury standard of service and experience to customers
- To be aware of and achieve or exceed sales targets, as set by your line manager
- To pro - actively link & cross sell over all product categories, to increase average transaction value (ATV) and items per transaction (IPT)
- KPI - To achieve set sales targets
Service
- To be knowledgeable on all Parfums Christian Dior products and be able to propose personalised products to clients
- To initiate contact with clients and welcome them both on counter and through traffic stopping
- To develop personal relationships with clients and gain loyalty, introducing the DIOR “My Exclusive Loyalty Programme” reward scheme to all clients
- To educate clients on Parfums Christian Dior products and the brands rich heritage
- KPI - to deliver expertise in a Clients Experience (CX) & NPS feedback scores
General
- To participate in merchandise management and ensure that it is in line with Corporate guidelines, protecting the brands image
- To monitor stock levels, report any issues and ensure that there are sufficient levels
- To adhere to all company procedures and policies, as outlined in the employee handbook
- To Build a strong Brand database - update ipos tool with client data including all sales and client profile
- To develop and utilise customer database on ipos to build clientele (phone calls, product launch events and appointments)
- The responsibilities outlined in this job description are subject to change based on the company's needs and ongoing projects
Profile
Previous experience working in a luxury, consultative sales role is required. Experience in beauty and/or fragrance sales is advantageous.
Create Passionately
Soft skills that align with our values:
- Creative & Innovative
- Initiative
- Resourceful
- Resilience
Lead With Audacity
- Exemplary Leadership & People Management Capacity
- Assertive & Proactive
- Entrepreneurial
- Critical Thinking
- Stakeholder Management Capacity
Craft Together With Joy
- Teamwork & Collaboration
- Emotional Intelligence
- Communication & Interpersonal skills
Cultivate Triumphant Inclusivity
- Learning Agility
- Integrity
- Empathy
Excel For Ultimate Luxury
- Attention to detail
- Strategic Thinking
- Work Ethic
- Numeracy/Analytical
Commit & Act To Re-enchant The World
- Change Management
- Business Acumen
- Adaptability
- Problem Solving
- Purpose Driven Management
Hard Skills
- Previous experience working in a luxury, consultative sales role is required.
- Experience in beauty and/or fragrance sales is advantageous.
Additional information
Inclusivity is not just a noble principle; it is the very heart of our excellence. In a world where our clients, talents, and ideas increasingly come from diverse backgrounds, our diversity is our strength.
At Parfums Christian Dior, this means being a House where everyone feels respected, welcomed, and valued, regardless of their uniqueness. Because we know well: a House that reflects this diversity is a sustainable, vibrant House, rooted in both dreams and reality. Inclusivity cannot be decreed; it is practiced daily.
(If you require any reasonable adjustments within the application process, feel free to indicate it in your application).
Recruitment steps
