The SHL team are looking to recruit an experienced, motivated and enthusiastic individual to join us as a full time Band 6 Health Adviser, working full time 37.5 hours, Monday to Friday.
We are a modern, innovative and expanding online sexual health service and work with services users across London.
You will need to have excellent time management skills to manage a range of worklists during your working days. The successful candidate will manage a range of STI and HIV results over the telephone and online and be responsible for appropriately managing service users who trigger a safeguarding call back and referring for support into ongoing care.
We are looking for someone who can work independently and is able to multi-task and use multiple contact methods including texting, calling and emails. They need to possess excellent interpersonal and communication skills along with the ability to work with a diverse range of clients in an innovative sexual health setting.
We work remotely and in the office at the Chelsea and Westminster site. The post holder will need to ensure that they provide a patient-focused service at all times. The post is mainly online working and non-patient facing.
The post holder will be working independently -within a team of junior and senior health advisers- as the initial point of telephone contact for patients diagnosed with sexually transmitted infections through the e-Service that require management, treatment and follow up.
To confidently and appropriately manage service users (SU's} who trigger a safeguarding call back, and facilitate SU's in accessing any support they require, including any child or adult safeguarding referrals, and be aware of when to escalate a concern as urgent, such as a recent sexual assault.
To effectively provide telephone based pre and post HIV test counselling, including managing reactive HIV results. In addition, the post holder will also manage any other blood borne virus results and provide the information and guidance required by the SU to ensure they are managed safely and appropriately into on-going care.
To oversee the e-service recall system in partnership with the HA team and manning the HA phone line during their working day.
Our Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital—along with award-winning clinics across North West London.
Our nearly 7,500 staff care for a diverse population of 1.5m, providing full clinical services including maternity, A&E and children’s services, plus specialist HIV and sexual health care. The CQC rates us Good in safety, effectiveness, care and responsiveness, and Outstanding in leadership and resource use.
We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and an £80m Ambulatory Diagnostic Centre at West Mid.
We are delivering sustainable healthcare through our Green Plan. In line with Greener NHS ambitions, we aim for net zero carbon emissions by 2045. Achieving this requires collective effort. We encourage staff to reduce their impact on carbon, waste and pollution wherever possible. Every action counts to create a healthier, more sustainable future.
We are committed to equal opportunities and believe diversity drives innovation and excellence. We welcome applications from the global majority, veterans and underrepresented communities, valuing the perspectives they bring.
If you haven’t heard from us within 3 weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probation.
Some roles may require weekend shifts at multiple sites.
For further details / informal visits contact: Name: Sophie Jones Job title: Senior Sexual Health Adviser Email address: sophie.jones77@nhs.net
