We’re Pret: proud makers of freshly made food, organic coffee, and big ideas. Across 750+ shops and 20+ countries, our teams are shaping the future of Pret through innovation, inclusion, great customer service and a shared passion for doing the right thing. We’re growing fast on our mission to be the employer of choice in hospitality, everywhere we operate – so this an exciting time to hop on board.
We Believe in Growing Good Things
Growth is at the heart of everything we do. From the freshly hand-made food we create every day, to supporting our teams, we help our people grow in confidence, skills and to pursue their unique paths. Pret is where passionate, hardworking, wonderful people (like you!) find what they need to shine. And the proof is in the pudding – over 80% of our Managers started on the shop floor! So did 20% of our Support Centre teams, including our CEO, Pano.
What we’re looking for
We’re looking for passionate team players to bring joy to our customers every day. As a People Advisor, you’ll provide commercially astute, legally compliant and practical advice to the managers and employees in Pret’s UK Support Centre (75B). Working alongside the People Coordinator (75B) to ensure that we are helping our employees to perform at their best by providing effective and impactful generalist support.
Key responsibilities
Employee Relations
- Provide ongoing support to 75B, offering objective and practical advice on all employee relations matters
- Lead the absence management, performance, grievance and disciplinary process
- Support with 75B department organisational design projects
- Manage all types of leave including maternity, paternity, sabbatical, parental etc
- Manage informal and formal flexible working requests
- Support managers with any formal meetings including but not limited to, script preparation, letter writing, note taking, general support and administration
- Escalate employee relations issues to the Head of HR and relevant 75B teams when required
- Responsible for all 75B letter writing
- Review and challenge current processes and ensure HR guidelines are up to date and relevant in line with employment law changes
Headcount
- Work with the finance team to track and project 75B employee headcount monthly
- Assist with ad-hoc audit requests
Monthly Payroll
- Manage the monthly payroll process working alongside the Payroll Supervisor
- Attend monthly payroll meeting
- Attend weekly Payroll reporting to Finance call
Consultants
- Work with the Talent Acquisition & Inclusion Manager (75B) to manage 75B non-employees
- Ensure all relevant documentation is on file and recorded along with the necessary documentation to support IR35 legislation
People Systems
- Workday Super User
- Provide Workday cover when the People Coordinator is on leave
- Responsible for reviewing and approving Workday changes
- Work with IT to ensure the People Systems we have in place are maintained and continuously improved
- Ownership, Super User and accountability for the POD processes and Workday processes in relation to End of Year reviews, Mid- Year reviews and Talent Management
- Responsible for day-to-day support, reporting and business partnering with the IT Project Manager
75B Compensation
- Provide support to the Head of HR with 75B annual pay review and bonus process
75B Office Experience team
- Effective engagement and leadership of the 75B office experience service and team members, including leveraging support for key 75B events and memorable moments
Experience and Skills required
- Excellent verbal and written communication skills
- Extensive experience managing complex employee relations cases and managing all correspondence related to this
- Experience of working in an organised manner and working with competing deadlines
- Ability to work as a collaborative team member and use own initiative
- Advanced knowledge of Microsoft tools such as Word, Power Point and Excel
- The ability to build and maintain effective relationships with key stakeholders within the business and externally
- A track record in a role exercising diplomacy and confidentiality
About you
- Be kind, honest and generous: bring genuine warmth and your authentic self to work every day.
- Bring your passion: share our passion for food and exceptional customer service.
- Spread joy every day: small acts of kindness are a big part of what makes the Pret experience special.
We offer
- £36,000 to £42,000 per annum with 20% bonus potential
- Gold Card: We love making people’s day through our food and drinks. That goes for our teams too. That’s why everyone gets a Gold Card. When you’re in the office, your food and drinks are on us. And when you’re not, you can use your Gold Card to get up to 5 Barista-made drinks a day, and 50% off everything else (food, snacks, bottled drinks – the lot).
A few more perks
- You’ll get 33 days of annual leave (including flexible Bank Holidays), increasing to 38 days the longer you’re with us.
- Free private medical cover, with the option to add family or partner at an additional cost
- 4% of your pension contribution matched by Pret, rises to 5% after 5 years
- Life assurance at 3x annual salary
- Loyalty award for 5, 10, 15, 20 years’ service
- Flexible Benefits Platform packed with lifestyle discounts
- Season ticket loans
- Healthcare cash plan
- Financial wellbeing provisions
- Free mortgage services
- Sabbatical after 3 years
- Opportunities to support our charity, The Pret Foundation
We also offer
- Individual ways to grow - We offer lots of opportunities for learning, whether you join us for a short stint or the long game, you’re good to grow with us. Including fully funded professional qualifications, leadership development and mentoring.
- Diversity and belonging - Everyone is welcome at Pret, we want you to feel confident and valued for who you are and to truly belong.
- Pace and variety - Our work is fast paced with lots of variety, you’ll build a diverse skill set and learn a lot!
- Community and purpose - We’re proud to make a difference through The Pret Foundation, from tackling homelessness to reducing food waste and creating positive change for people and communities.
Our values
- Happy Teams Happy Customers
- Amazing Standards Every day
- Never Standing Still
- Doing The Right Thing
The interview journey
Every interview process at Pret begins with the same two stages. First, you’ll have a relaxed 30-minute conversation with our recruitment team so we can get to know you and your experience. Next, you’ll be invited to a one-hour, in-person interview with the hiring manager at our Head Office in London Victoria.
Depending on the role and function, there may be additional stages. These could include time spent in one of our shops, completing a task, or meeting a senior leader.
Before you apply
This role is based at Pret’s Support Centre in London Victoria, where we work in a hybrid way - typically three days a week in the office.
We’d love to get to know you, not a robot, so please do not rely on AI to complete your application.
