Introduction
There’s no place like Heathrow when it comes to the scale of our ambitions. Together, we’re working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability. Our Communications, Communities and Carbon function brings together engagement, communications and sustainability leadership. This is about more than protecting and enhancing our reputation. Focusing on the experiences of our passengers, colleagues and partners, we ensure that as Heathrow thrives, so too will our people, our communities, our country and our world.
Our sustainability strategy, Heathrow 2.0, is central to everything we do. We are committed to sustainable aviation, as Heathrow works to deliver net zero and build a better place to live and work. We work with industry leading experts to deliver on our ambitions, meeting the growing international demand for flight in a way that creates a positive impact far beyond our airport.
Job Description
Join Heathrow’s Communities and Residential Property team, a team dedicated to building trust and fostering positive relationships with the communities surrounding the airport.
As a Community Engagement Coordinator, you will play a vital role in supporting engagement strategies that address key operational impacts and community concerns, helping to protect and enhance Heathrow’s reputation as a responsible neighbor.
In this role, you will work closely with Community Engagement Manager to deliver tailored engagement activities, ensuring that local voices are heard and reflected in Heathrow’s decision making. You will be at the heart of the issues that matter most to our communities, capturing feedback, supporting events, and maintaining clear communication channels. Your work will directly influence how Heathrow responds to community needs and supports its strategic expansion plans.
Your role will involve
- Build strong understanding of local communities, ensuring their needs and feedback inform engagement and decision-making.
- Support the planning and execution of community events, including logistics, speaker coordination, and on-the-day engagement.
- Manage and respond to community inquiries through the Community Relations Helpdesk, ensuring timely and accurate information is provided.
- Capture, record, and share stakeholder feedback with internal teams to inform business decisions and improve community relations.
- Assist in producing clear, accessible communication materials across digital and traditional channels to keep communities informed.
- Prepare reports and updates on community engagement activities and emerging issues for senior leadership review.
These Skills Are Essential
- Strong interpersonal and communication skills, with confidence in engaging diverse community groups face-to-face and online.
- Excellent organisational skills and attention to detail, with the ability to manage multiple priorities effectively.
- Proven ability to write clearly and inclusively for a range of audiences.
- Ability to work flexibly, including occasional evenings or weekends for community events.
- Collaborative mindset and ability to work effectively within a team environment.
Ideally you will have
- Experience in community engagement or stakeholder relations within a large organisation.
- Experience in coordinating events or community activities.
- Knowledge of digital and social media tools for community communication and engagement.
- Understanding of local community issues and sensitivities related to large infrastructure projects.
About Us
There’s something so special about working at the world’s most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.
Every day, you’ll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.
It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we’re working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.
Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there’s no place like Heathrow.
Our rewards
We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we’ll support you to be at your best inside and outside work. And of course, we’ll provide varied learning and development opportunities too. Here you’ll find everything you need for a fulfilling career journey that can take you in exciting directions.
Working Location
Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow . Working arrangements vary from team to team and will be confirmed during the recruitment process. You’ll need to be based in the UK and within a commutable distance to Heathrow.
Sustainable Travel to work
Heathrow’s Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.
Equal Opportunities
As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger – not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With five diversity networks, we champion inclusivity and celebrate individuality.
