About Us At Hounslow
We’d love you to join us at the London Borough of Hounslow! Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be.
We are an outstanding council, serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, we’ve built strong partnerships which have transformed how we serve one of London’s most diverse boroughs. Hounslow is the world in one place and full of potential. We are stepping up for our residents like never before.
About Our Commitment To Diversity And Inclusion
We live by five core values: Lead with Heart, Do New, Pass on the Power, Harness the Mix and Be a Rock. All our work has equality, diversity and inclusion at its very heart, best articulated in “Harness the Mix”. It's about breaking down barriers between our parts and people and unlocking the problem-solving power of our amazing mix of minds.
We serve a diverse community, we have a diverse workforce and we are committed to being an inclusive employer.We work hard to create representation across our workforce and leadership community, we have thriving employee network groups and our learning and development programmes help us lead, model and breathe ways of working that eliminate inequality, inequity, injustice and bias.
As part of this and under our commitments as a Disability Confident Employer, we make reasonable adjustments to accommodate our candidates. There’s space for you to tell us what you need within our application form.
Our Benefits
If you join us, you’ll have access to a range of employee benefits. Read more about these here.
About The Role
This is an exciting opportunity to join our Private Sector Housing Standards Team as a Regulatory Officer (Housing Standards). You will take the lead on responding to tenant complaints about unsafe or poorly managed homes and on investigating unlicensed or non‑compliant HMOs. You will also help deliver the new enforcement responsibilities introduced by the Renters’ Rights Act, strengthening safeguards for renters and tackling unlawful practices in the private rented sector. This is an excellent opportunity to grow your skills while making a real difference to residents’ safety and housing conditions.
About The Team You’ll Be Working In
You’ll be joining our Private Sector Housing Standards Team, a dedicated group focused on improving housing quality and ensuring safe, well‑managed homes across our diverse borough. The team works closely with tenants, landlords and partner agencies to deliver a high‑quality, customer‑focused service that tackles poor conditions, raises standards, and protects some of our most vulnerable residents.
A key part of our work is implementing and enforcing the new requirements of the Renters’ Rights Act, including taking robust action to prevent and respond to illegal eviction, harassment and other unlawful practices within the private rented sector. Our team includes PRS Regulation Officers, Principal Regulatory Officers, Regulatory Officers and specialists in HMO licensing and enforcement. Depending on the level of the role, you will report to either a Principal Regulatory Officer or the Head of Service, joining a supportive, committed team that is making a real difference to tenants’ safety and quality of life.
About You
If the points below resonate with you, we’d love you to put in an application:
- Fairness, confidence and resilience when making evidence based decisions and handling challenging or sensitive enforcement cases.
- Clear, empathetic and authoritative communication skills, able to explain complex issues simply and manage difficult conversations.
- Strong attention to detail and organised case management, including accurate evidence recording and effective workload prioritisation.
- A collaborative approach, working well with colleagues and partners to deliver joined up services for residents.
- A proactive, solutions focused mindset, with initiative, flexibility and a commitment to continuous improvement.
- A solid understanding of the private rented sector, local authority regulation and a willingness to develop deeper knowledge of relevant legislation.
Read more about the work you’ll be doing in the Role Profile.
Don’t meet every single requirement? We know that sometimes people can be put off applying for a job if they think they can’t tick every box. At Hounslow, we realise the ‘perfect candidate’ doesn’t exist. So, if you can do most of what we’re looking for, go ahead and apply. You may be just the right candidate for the job or be perfect for one of our other roles!
Essential For This Role
Basic DBS is Required
When Interviews Will Be Held And Who To Contact:
The key information you need about the role should be in the Role Profile, but if you have any further questions about the role, please contact:
Email :
Telephone : 020 8583 3605
Interviews for this job will be held during week commencing 5th May 2026.
Email :
Telephone : 020 8583 3605
Interviews for this job will be held during week commencing 5th May 2026.
