Legal Talent & Engagement opportunity
Location: Remote/Hybrid
Type: Permanent or FTC
Level: Mid level
We are seeking a motivated and experienced professional to join our expanding team at Obelisk as aClient Services Manager.
This is a varied, relationship-driven role for someone who is highly organised, commercially aware and genuinely passionate about people. It would suit a legal recruitment professional or a qualified lawyer seeking a change in direction.
About Obelisk
At Obelisk, we’re changing the way legal work works. Our mission is simple but powerful: to keep talented legal professionals in the law, no matter their background or circumstances. For over 15 years, we’ve led the way in remote, flexible, and hybrid legal solutions – combining high-quality work with a more human way of working.
What makes us different? We champion exceptional legal talent that’s too often pushed out of traditional careers – people with caring responsibilities, those returning after a break, or those who want a different kind of balance. We believe you shouldn’t have to choose between a fulfilling legal career and the rest of your life.
And for our clients – from global brands to fast-moving scale-ups – we offer flexible legal support they can count on. They come to us for experienced, responsive legal consultants who hit the ground running and deliver real impact.
The role
TheClient ServicesManager sits at the heart of Obelisk’s operations, bridging our exceptional legal consultant community with the in-house legal teams who rely on us. You will own the end-to-end consultant experience – from welcoming new consultants into the Obelisk community, through matching them to the right roles, supporting them while they’re in engagement, and setting them up for their next opportunity.
Key responsibilities
- Match consultants to roles generated by the Client Team, working closely with clients to understand their requirements and coaching consultants to win those roles.
- Support consultants throughout their engagements; managing onboarding, sharing and receiving feedback, and resolving queries or disputes.
- Prepare client proposals with recommended consultants and rates; arrange interviews and manage the full matching cycle to contract completion.
- Monitor the consultant pool to ensure sufficient coverage of required specialisms to inform advertising and recruitment needs and tracking competitor activity and market trends.
- Supervise junior team members where appropriate, ensuring a consistent and high-quality experience across the matching and engagement process.
- Contribute to operational improvements by liaising with the Tech Team on process and system enhancements.
What are we looking for?
- Minimum three years’ experience in a talent management, client services or legal industry role.
- Knowledge of, or a strong interest in, the legal profession.
- Excellent relationship-building skills – you are energised by working with people and take genuine pride in the experience you create for them.
- Strong organisational skills and attention to detail, with the ability to juggle multiple priorities in a fast-paced environment.
- Experience with HubSpot CRM or similar platforms.
- A collaborative, proactive approach and a growth mindset.
What can we offer you?
- Competitive salary and pension; 28 days’ holiday, two extra ‘personal’ days off as well as your birthday; private medical insurance, life assurance, income protection and critical illness cover.
Our values
- Human first – We do what is right for our clients, our consultants and our team
- We are bold – We champion change and take courageous action
- We value equality – We commit to ensuring everyone has the same chance to thrive
- We are optimistic – We seek the best in every situation, celebrating success and identifying new ways to grow
For this role, it is essential that you have the right to work in the UK. We are a remote first organisation with the team all meeting in London every two months.
We celebrate and encourage diversity and inclusion in our company – it’s a vital part of our #humanfirst approach to business. Everyone is welcome to apply for our roles and we set out to ensure that no-one receives less favourable treatment due to their age, belief, caring responsibilities or pregnancy, disability, ethnicity, gender identity, marital status, race, religion, sex, sexual orientation or any other protected characteristic.
We would like you to be able to perform at your best throughout our recruitment process. Please contact us if you require any adjustments to support you.
This is an advert for a job vacancy and may not include every detail of the duties of the role. For a conversation to find out more, contact Jess Rivett - COO and Legal Counsel at j.rivett@obelisksupport.com.
