JOB TITLE: Inclusive Transformation Manager
SALARY: £61,344 - £68,160
LOCATION(S): Bristol, Edinburgh, Halifax and Leeds
HOURS: Full-time
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy.
What you'll be doing
This role is responsible for driving Inclusive Transformation by embedding inclusive design, leadership and behaviours across People & Places as well as broader organisational operations.
As an Inclusive Transformation Manager, you'll be a subject matter expert responsible for embedding inclusive design, leadership and behaviours across People & Places (P&P) and wider business processes.
You'll play a critical role in delivering Group Inclusion's Inclusive Transformation agenda-driving a bold shift in how we design, work and lead. This includes partnering with Centres of Excellence (CoEs), People Partners, and specialist functions (e.g. Risk, Legal, Audit) to ensure inclusion is built into the design of policies, processes and colleague propositions from the outset.
You'll combine strategic thinking with hands-on delivery, supporting both programme execution and CoE partnering to unlock better colleague, customer and commercial outcomes.
Accountabilities include:
- Support the delivery of the Group-wide Inclusive Transformation programme, embedding inclusive leadership, inclusive design and equitable outcomes across key people journeys
- Contribute to the design and rollout of scalable inclusion solutions (e.g. learning, toolkits, leadership interventions)
- Translate inclusion strategy into practical, actionable interventions that land with leaders and teams
- Act as a trusted inclusion advisor to P&P Centres of Excellence
- Build strong, credible relationships across CoEs, People Partners and senior stakeholders
- Navigate complex stakeholder environments, balancing competing priorities and perspectives
- Use colleague insights, data and external trends to identify inclusion challenges and opportunities
Why join us?
We're transforming at pace. Investing billions in our people, data and tech to change the way we meet the needs of our 28 million customers. We're growing, and we'd love you to be part of the journey.
What we're looking for?
- Strong organisational awareness, with the ability to navigate complex business, people and policy environments with credibility and influence.
- Experience building effective relationships across HR and business functions to drive progress and deliver outcomes.
- Data and insight-driven approach, using qualitative and quantitative evidence to identify opportunities, inform decisions and improve equitable outcomes.
- Deep expertise in Diversity, Equity & Inclusion, with a strong understanding of current challenges, emerging trends and best practice
- Ability to provide trusted advice and guidance on DE&I initiatives, aligning activity to business strategy and organisational priorities.
- Skilled at managing and balancing the needs of multiple stakeholders, building collaborative partnerships to achieve shared goals.
- Strong commitment to ethical practice, inclusion and cultural sensitivity when working with diverse colleagues and partners.
- Excellent planning and prioritisation skills, with experience managing multiple workstreams and delivering against strategic objectives.
- Proactive and solutions-focused, identifying and removing barriers to accelerate delivery and maximise impact.
- Confident in leading change, bringing others on the journey and aligning activity with wider organisational goals.
We know that great talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.
This is a place for you
Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we are committed to creating an environment in which everyone can thrive, learn and develop.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.
We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health, or neurodivergent condition through the Disability Confident Scheme.
We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.
We also offer a wide-ranging benefits package, which includes:
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 30 days' holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
Ready to make an impact? Apply today.
